I (40+) went on a Christmas getaway with my mom (70+). We booked a Standard room which turned out to what the hotel refer to as Economy. This meant we walked far into the old section of the resort, down a staircase, into a very old, tired room with a view of a pile of snow outside. I went to the reception and was given the impression that Economy guests have no rights to expect anything. Though my mom is fit, she was not too happy about the stairs. They told that we had not given any special requests upon booking. When I asked if a lift is a special request in a 4* resort, we were moved up a floor, very happy about that! Room was 1-2* still.
The place states to be a "World of wellness". It's however the first hotel (I've been to about 40-50) where hotel guests are required to pay for the spa entrance. It turned out as a non-issue, as the wellness was full (priority was given to internal/external guests paying for treatments). The pool (and resort in general) was pretty crowded, but great for families with kids it seemed.
On the plus side, the staff was doing well, and impressed me with smooth delivery of the meals, despite the crowd. The gym was big and nicely equipped. The location is good, right next to cross-country tracks and slopes (but I recommend taking the free bus to the other side: more slopes/sun/visibility).
All in all, a confirmation of my old rule: Better to have the best room in a 3* hotel, than the worst room in the higher end. This was a 2* experience.