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Mitsis Royal Mare

5.0 star property

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Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
Reception
Property map
Ambassador Suite Private Pool | In-room dining
6 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Breakfast included
  • Room service

Explore the area

Map
Limenas Hersonissou, Hersonissos, Crete, 700 14
  • Sarandaris Beach
    ‪10 min walk‬
  • Port of Hersonissos
    ‪5 min drive‬
  • Star Beach Water Park
    ‪6 min drive‬
  • Heraklion (HER-Nikos Kazantzakis)
    ‪28 min drive‬

Room options

View all photos for Ambassador Suite Private Pool

Ambassador Suite Private Pool | Minibar, in-room safe, desk, free WiFi

Ambassador Suite Private Pool

  • 1055 sq ft
  • Sea view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Suite, Pool Access, Sea Facing

Suite, Pool Access, Sea Facing | Minibar, in-room safe, desk, free WiFi

Suite, Pool Access, Sea Facing

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

VIP Suite Sharing Pool

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Double Bungalow Sea View

  • 323 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Double Bungalow Garden View

  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Executive Suite, Private Pool

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Double Bungalow Superior

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Bungalow VIP Premium Sharing Pool

Double Bungalow VIP Premium Sharing Pool | Minibar, in-room safe, desk, free WiFi

Double Bungalow VIP Premium Sharing Pool

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Presidential Suite, Private Pool, Sea Facing

Presidential Suite, Private Pool, Sea Facing | Minibar, in-room safe, desk, free WiFi

Presidential Suite, Private Pool, Sea Facing

  • 1572 sq ft
  • Sea view
  • Sleeps 6
  • 4 Twin Beds and 2 Twin Sofa Beds

Deluxe Suite, Private Pool, Sea Facing

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

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About the neighborhood

Hersonissos

Located in Hersonissos, Mitsis Royal Mare is by the sea, a 5-minute drive from Port of Hersonissos and 6 minutes from Star Beach Water Park. .This all-inclusive hotel is 0.8 mi (1.3 km) from Sarandaris Beach and 2.9 mi (4.6 km) from Lychnostatis.

What's nearby

  • Sarandaris Beach - 10 min walk - 0.6 miles
  • Convention Centre Creta Maris - 4 min drive - 1.4 miles
  • Port of Hersonissos - 5 min drive - 1.5 miles
  • Star Beach Water Park - 6 min drive - 2.6 miles
  • Crete Golf Club - 12 min drive - 5.1 miles

Getting around

  • Nikos Kazantzakis Airport (HER) - 28 min drive

Restaurants

  • ‪Nexus Coffee & Shop - ‬5 min drive
  • ‪Enomy Restaurant - ‬4 min drive
  • ‪Palazzo di mare - ‬20 min walk
  • ‪Saradari - ‬12 min walk
  • ‪SIMA Beach Bar - ‬4 min drive

About this property

Mitsis Royal Mare

Luxury hotel on the beach, with 2 outdoor pools
Mitsis Royal Mare offers 391 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. Plasma televisions come with digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Hersonissos hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open select days.
Make yourself at home in one of the 391 air-conditioned rooms featuring refrigerators and minibars. Rooms have private furnished balconies. Plasma televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have designer toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a health club, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, babysitting (surcharge), and an arcade/game room. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Symposio, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the bar/lounge, the beach bar, or one of 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Symposio - This buffet restaurant serves breakfast and dinner.
Candia - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.
Allegro - This restaurant specializes in Mediterranean cuisine and serves lunch only. Open daily.
Royal Palm - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
El Greco - This restaurant specializes in Greek cuisine and serves lunch and dinner. Reservations are required. Open select days.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals and snacks included
In-room minibar (all beverages included)
Gourmet or à la carte dining limited to 1 meal per stay

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Greek, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • A bar/lounge
  • A beach bar
  • Snack bar/deli

Restaurants on site

  • Allegro
  • Candia
  • El Greco
  • Royal Palm
  • Symposio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Canoeing
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Golf driving range
  • Health club
  • Indoor pool
  • Mini golf
  • Parasailing
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Water skiing
  • Water sports equipment
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open select days
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Aldemar Royal Mare Chersonissos
Aldemar Royal Mare Hotel Heraklion
Aldemar Royal Mare Heraklion
Aldemar Royal Mare Hotel Hersonissos
Aldemar Royal Mare Hotel
Aldemar Royal Mare Hersonissos
Aldemar Royal Mare And Thalasso
Aldemar Royal Mare Village Thalasso
Royal Mare Village
Royal Mare Crete
Aldemar Royal Mare Thalasso Resort Crete, Greece
Aldemar Royal Mare

Mitsis Royal Mare Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 169 reviews
Rating 8 - Good. 59 out of 169 reviews
Rating 6 - Okay. 19 out of 169 reviews
Rating 4 - Poor. 5 out of 169 reviews
Rating 2 - Terrible. 1 out of 169 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well maintained and clean, pools are beautiful, staff friendly and welcoming. Guest Services show a real desire to ensure you have a great stay. A la Carte restaurants served very well presented food but I found all restaurants to be a little bland for my taste, Pan Asian was the best restaurant we went to. In addition there are a wide range of drinks on offer but wine, beer didn't taste of high quality. A Prosecco I ordered was flat and tasted like it had been open too long which was disappointing. In all in all a great place for ultra relaxing holiday in a clean and friendly environment.
Stayed 7 nights in Oct 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well worth a visit. There are 6 a la carte restaurants and we thoroughly enjoyed 5 out of the 6. However, due to this we were given another visit to one we enjoyed. The concierge was fantastic as was customer relations. Restaurant staff in the 5 we enjoyed were amazing. They just couldn’t cope with the numbers in the one we didn’t enjoy. Some of the bar staff are incredible. A couple seemed to work in slow motion. We found the staff to be very polite and always served with a smile. Disappointed you have to pay extra for tennis. The reason for the 4 stars is purely due to end of season. We are sure the place would be different during high season.
Stayed 7 nights in Oct 2024

10/10 Excellent

Amilcar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a dream come true location! Great for couples who enjoy sun, beaches, excellent food and spacious rooms.
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Almira

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and accomodating.
Stayed 5 nights in Aug 2024

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely superb hotel, facilities and location. We will be visiting again! The staff are amazing here, so attentive and polite, nothing is too much trouble for them.
Stayed 5 nights in Jul 2024

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Grounds immaculate and well looked after. Buffet restaurant and rooms bit tired, in need of uodating
Stayed 7 nights in Jul 2024

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation, great staff. Lots to do on and off the resort property. Make reservations early on in your stay for a la carte & try to get the shared swimming pool as the beach flags were almost always Red for the strong currents.
Stayed 9 nights in Jun 2024

10/10 Excellent

Eoin David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

6/10 Okay

Jack

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was well laid out and good facilities. Staff were hit and miss in terms of service, the main buffet staff were good but the staff at the 2 of the themed restaurants were slow to take orders, deliver each course, and remove plates. When the staff were paying attention they were excellent.
Stayed 4 nights in May 2024

10/10 Excellent

Joseph

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel made even better by the wonderful staff.
Stayed 14 nights in May 2024

10/10 Excellent

JOSE, pacoima

Stayed 3 nights in May 2024

10/10 Excellent

Jonny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2024

10/10 Excellent

Animesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all inclusive resort
Wonderful stay at the Mitsis Royal Mare, the room and facilities were elegant and perfectly maintained and all staff were lovely and welcoming. We found the food in the themed restaurants great, maybe they could improve the food options for the main restaurant, especially for vegetarian guests. As in many resorts in Crete there were few stray cats and it was nice to notice one of the staff leaving some food and water available for them. They clearly look very hungry and the hotel could certainly leave some more food for them. We have been to other Mitsis Hotels and this is by far our favourite, particularly the rooms with sharing pool and themed restaurants.
Stayed 5 nights in Mar 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Location is a little out of the way, so definitely rent a car OR see about renting the car they have on the property. We went March 25-31 and most of the restaurants and stuff around the resort were closed. Food at resort is good, but some restaurants 30 mins. away are amazing. Tons of cats around the property so don't go it allergic. Would go back.
Stayed 6 nights in Mar 2024

10/10 Excellent

Shai

Liked: Cleanliness

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 week stay in September 2023 - excellent
We stayed for 2 weeks & we had a fantastic time. The Hotel is very clean. The staff were excellent - very attentive & professional. The restaurants were all lovely, with the main restaurant having a wonderful daily choice & again very helpful staff. I would recommend this Hotel!
Stayed 15 nights in Sep 2023

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel. Service was really good and the grounds were immaculate.
Stayed 7 nights in Aug 2023

6/10 Okay

Olamide

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel was NOT 5 stars, more like 3.5. Worn carpets, tiny rooms, stained carpets etc, the hotel is in desperate need of renovation. The food was also terrible. No variety or taste. For the price being paid, I expected a lot more. The staff was lovely and really helpfully. The hotel itself was pretty, but it needs a serious makeover and new chefs.
Stayed 10 nights in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Property slightly tired. Staff are fantastic and the property is spotlessly clean. Power cuts were an issue.
Stayed 9 nights in Jul 2023

10/10 Excellent

Rachel Marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very pleasant stay at this resort, highly recommend!
Stayed 8 nights in Jun 2023

8/10 Good

lindsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2023

8/10 Good

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service , although they were trying to give me downgraded room. In the end all good.
Stayed 7 nights in Jun 2023

8/10 Good

Andrzej Zbigniew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Positives: Beautiful grounds and gardens, very clean, specious rooms, great food, nice speciality restaurants, friendly stuff, nothing was too much trouble Negatives: - letting people reserving their sun beds with towels early in the morning so others can’t find any free. Some people wouldn’t turn in for hours! This shouldn’t be allowed… - no electric sockets by bed - beach a bit stoney, not even, not good for kids - outside the hotel is pretty shabby - nearest town Hersonissos quite tacky - excursions sold by the hotel overpriced for what it was
Stayed 7 nights in Jun 2023

6/10 Okay

Charlotte

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overpromised. Not 5*
Stayed 7 nights in May 2023