We had a two night stay at this hotel and it couldn’t have been more annoying and a waste of time to stay here. First of all, the area and the people in the area are super sketchy. If you want to stay in Hartford, go to the west side. From the moment we arrived at this hotel, we could tell the guy at the cash (I think his name was Terry) was going to be useless. He took 30 minutes just to check us in. That’s a long time considering I had already paid before arriving!!! Once we got to our room and started settling down, we noticed that the entire floor was soaking wet. We immediately told the Terry (who was the only person working in the evenings) and he said I can’t do anything JUST for a wet floor. He was gaslighting us and making us feel stupid for wanting a different room that didn’t have a lake for a floor. We spoke to him again and he showed us a lot of attitude and made us pay to move to a different room, which we did because you couldn’t walk those floors without getting your socks fully wet. All of this, he took more than 1 hour to accomplish because he couldn’t seem to do anything right on his computer. The next morning, we spoke to the manager and another sweet lady working at the front desk and they were super helpful and told us that they will refund us for the extra charge because it wasn’t justified. They also seemed confused why we weren’t just moved to another similar room the night before when there were many rooms available. The breakfast staff was superb!!!