2/10 Terrible
Wayne, Point Cook
Traveled with family
Jan 1, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently stayed at the most foul smelling hotel I have ever stayed at
The Huaxi Hotel is close to Snow and Ice World in Harbin and that’s the only asset.
I booked two non smoking rooms only to find them as smoking
The hotel advised that they can’t stop guests smoking in rooms so if that’s the case why did both rooms have ashtrays.!!!! The stench is overwhelming and had they done the right thing and refunded us as requested we would have stayed elsewhere. The room was dirty, don’t look under the bed, they couldn’t even clean the bathroom toilet or taps. The shower is either buying hot or freezing cold with no in between and the towels are really old and dirty.
This is the worst hotel I have ever stayed in and I’ve visited 50 countries and had far better accommodation in third world cities.
Do yourself a favour - pay a little more and actually get a decent room
This hotel should be banned off Expedia it is not fit to stay in, the foul old cigarette smoke renders this place virtually inhabitable. this coupled with the paper thin walls allowing you to hear the neighbours sneezing makes this place a disaster. I will be complaining to Expedia that I was not provided what was paid for - two non smoking rooms which for asthmatics is essential.
Wayne
Stayed 5 nights in Dec 2024