2/10 Terrible
Verified traveler
Traveled with family
Jan 1, 2019
Disliked: Staff & service
I booked this place for our family's 1st and last night stay during Harbin visit. I understood this is a hostel but paid for a 4-person room with private bathroom and shower. Upon arrival, I called to confirm that we're on our way. The lady boss told me that they don't have our record and I must made a reservation with a different property. After my tour guy and family member in Shanghai made multiple calls, they finally confirmed that they have my reservation. When we checked in, the lady boss asked us to pay estra for that room because the price for that room is much higher than what we paid for.. We refused. So when we returned for our last night stay, she told us that she gave our room away because she could make much more. She stuck us in a tiny room with 2 bunk beds. We have to use public bathroom and shower. So buyers be aware. This place doesn't honor Expedia price or obligation. Even if you booked a bunk bed, you could end up sleep in a tent setup in public living area...
Verified traveler
Stayed 1 night in Dec 2018