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Oriental Suites Hotel & Spa

4.0 star property

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Photo gallery for Oriental Suites Hotel & Spa

Royal Suites, big balcony | Terrace/patio
Reception
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Point of interest
Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
58 Hang Dao Str, Hoan Kiem District, Hanoi, 100000
  • Hoan Kiem Lake
    ‪3 min walk‬
  • Thang Long Water Puppet Theatre
    ‪4 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪8 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪39 min drive‬

Room options

View all photos for Junior Suite, City View

City view

Junior Suite, City View

  • 391.4 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suite, 2 Bedrooms, Courtyard View

Terrace/patio

Royal Suite, 2 Bedrooms, Courtyard View

  • 861 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Royal Suites, big balcony

Premium bedding, pillowtop beds, minibar, in-room safe

Royal Suites, big balcony

  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, Balcony

Junior Room, Balcony | City view

Junior Room, Balcony

  • 322 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Double Room

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Connecting Rooms, City View (Oriental)

City view

Family Suite, Connecting Rooms, City View (Oriental)

  • 592 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Twin Room

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Lobby sitting area

Hanoi Royal Palace Hotel 2

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, (3897)
The price is $169
per night
$191 total
includes taxes & fees
Mar 28 - Mar 29
Hanoi Royal Palace Hotel 2

About the neighborhood

Hanoi

A stay at Oriental Suites Hotel & Spa places you in the heart of Hanoi, within a 5-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. .This spa hotel is 0.3 mi (0.5 km) from Dong Xuan Market and 0.4 mi (0.7 km) from Quan Chuong Gate.

What's nearby

  • Hoan Kiem Lake - 3 min walk - 0.2 miles
  • Thang Long Water Puppet Theatre - 4 min walk - 0.3 miles
  • Dong Xuan Market - 6 min walk - 0.4 miles
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.5 miles
  • Hanoi Opera House - 18 min walk - 1.0 mile

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Noi Bai Intl. Airport (HAN) - 39 min drive

Restaurants

  • ‪King roti - ‬3 min walk
  • ‪Bancông Cafe & Restaurant - ‬2 min walk
  • ‪Bia Ả Đào - The Peachy Craft Beer Pub - ‬1 min walk
  • ‪Domino's Pizza - ‬2 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk

About this property

Oriental Suites Hotel & Spa

Lakefront hotel with a full-service spa and a 24-hour front desk
Oriental Suites Hotel & Spa offers 40 accommodations with fireplaces and minibars. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Treat yourself to a stay in one of the 40 guestrooms, featuring fireplaces and LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include phones, as well as safes and minibars.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This Art Deco hotel also features complimentary wireless internet access, concierge services, and a television in a common area. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Stop by Romance for lunch, dinner, or brunch, where this restaurant specializes in Vietnamese cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Romance - This restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: USD 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Romance

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On a lake

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • At least 80% of food locally-sourced
  • Built in 2008
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Fireplace
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
4 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 per person
  • Airport shuttle fee: USD 19 per room (one way)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Early check-in is available for groups that reserve 5 rooms or more.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 6 years old are not allowed in the spa, and guests under 10 years old are only allowed with adult supervision

Property is also known as

Serenade Hanoi
Serenade Hotel
Serenade Hotel Hanoi
Oriental Suite Hotel Hanoi
Oriental Suite Hotel
Oriental Suite Hanoi
Oriental Suite
Oriental Suite Hotel Spa
Oriental Suites Hotel Spa
Oriental Suites & Spa Hanoi
Oriental Suites Hotel & Spa Hotel
Oriental Suites Hotel & Spa Hanoi
Oriental Suites Hotel & Spa Hotel Hanoi

Oriental Suites Hotel & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 711 out of 1002 reviews
Rating 8 - Good. 219 out of 1002 reviews
Rating 6 - Okay. 44 out of 1002 reviews
Rating 4 - Poor. 16 out of 1002 reviews
Rating 2 - Terrible. 12 out of 1002 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Qiwen, San Jose

Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 5 nights in Dec 2024

10/10 Excellent

Aida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the middle of the old quarter. Evelyn from the hotel helped us book all the excersions and everything went perfectly. In Hanoi old quarter, people need to walk on the street with the cars and the motorcycles because the sidewalks are full of parked motorbikes or stalls.. it took us a day to get comfortable with that. The hotel is close to a nice lake and a walk (no cars) around the lake with good vibes and safe walking.

8/10 Good

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Mauricio, West New York

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, amazing staff, excellent breakfast. The room was comfortable, clean and spacious. The spa provided great options and the staff there was very friendly.
Stayed 2 nights in Nov 2024

8/10 Good

Cath

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such lovely staff! I really enjoyed that the hotel was right in the heart of the old quarter- very hectic and exciting!
Stayed 3 nights in Nov 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very clean and organized, the free buffet breakfast in the morning is excellent. The staff are exceptionally helpful and friendly
Stayed 8 nights in Nov 2024

2/10 Terrible

M

Traveled with partner
Disliked: Amenities, property conditions & facilities
This is not a 4 star hotel. This is at best a 2 or 3 star hotel. I didn’t have a problem with the lack of luxury. However, the rooms are non-smoking and we could smell cigarette smoke in our room during our whole stay of 1 day. The cigarette smell was so bad especially when we turned on the AC. We told the staff about this issue and all they did was spray the room and give us an air purifier but that didn’t help at all. My husband and I get bad headaches from cigarette smoke and it was horrible to stay in the room with that smell. I booked the suite which was about $130 per night, for that much money we deserved way better service. Also this hotel is in the middle of old quarter so lots of noise at night. I recommend to book a hotel outside the old quarter near the lake, the prices are better and you get better hotels. It’s better to live on the outskirts and take a taxi to old quarter to explore. Breakfast was mediocre. This place gets 1 star. Worst hotel experience I’ve had in my Asia travels.
Stayed 1 night in Nov 2024

10/10 Excellent

Eric

Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Liked: Property conditions & facilities, room comfort
Another great stay
The staff is always great..third time staying at location. The location of property is right where you would want to be close to everything
Stayed 9 nights in Nov 2024

6/10 Okay

Kyanta

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Didnt receive any VIP upgrade or anything as advertised, was imposed a $30 late check out even though it would have been an entitlement, rain shower was broken, aircon was not at 19deg, door was spoilt so it was inconvenient to get in and out as I have to wait for the staff. The staff was apologetic I was okay but the manager attitude was like "oh yes late check out is chargeable" so I declined.
Stayed 1 night in Nov 2024

10/10 Excellent

mackenzie

Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Russell

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Very central hotel, needs a little work
Whilst the staff were very helpful and quick to double check administration errors, the room needs a bit of TLC. It smelt of stale smoke (which I suspect is the result of smoke wafting in from outside) the bed was hard, and the shower design was not very good for anyone with mobility problems. However we were happy with our co-joined rooms for our kids, was neat and spacious, and the hotel followed up quickly when our room key wasn't working. Location was great, extremely central.
Stayed 2 nights in Nov 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks ☺️
Stayed 1 night in Nov 2024

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super solid hotel in great location
Clean hotel in excellent location in Old Quarter. Breakfast was large and included. Staff was always super nice.
Stayed 3 nights in Oct 2024

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place in the old town
Good place to stay in the old town. Stayed there twice and would recommend.
Stayed 2 nights in Oct 2024

10/10 Excellent

Radka

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel in the city center, quiet and walkable.
Stayed 1 night in Oct 2024

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, property conditions & facilities
location great! safe area fantastic shower clean and comfortable bed ac good
Stayed 2 nights in Oct 2024

10/10 Excellent

Lawrence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is roomy and clean. Staff are excellent and helpful.
Stayed 6 nights in Oct 2024

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in the old city centre
It was a great stay just for one night near the Hanoi night walking street. Would recommend based on location.
Stayed 1 night in Oct 2024

10/10 Excellent

ying

Stayed 6 nights in Oct 2024

10/10 Excellent

Kaitlin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 3 nights in Sep 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location and service, nice people.
The manager and team give excellent service from top to bottom. Front desk super friendly and helpful. Good Spa, housekeeping, breakfast - everything was great.
Stayed 6 nights in Oct 2024

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I just had a fantastic stay at the Oriental Suites Hotel and Spa for ten days. The hotel is located in the old quarter and we were able to explore the old quarter and the french quarter on foot. We used the spa and had massages, body scrubs and facials. Fantastic service and exceptionally reasonably priced. The staff are exceptional. Nothing was too much trouble. The hotel has a travel desk which we used to organise a walking street food tour, train street and a cruises in Ha Long bay. All excursions were well organised and Ha Long bay on the ambassador signature cruise was a highlight of our trip. The staff had recommendations for eating and shopping and always greated us like we were old friends when we returned to the hotel. I simply cannot say enough good things about all the staff in this hotel. Incredibly pleasant, helpful, well-mannered and friendly. We cannot wait to return!
Stayed 9 nights in Sep 2024