With a stay at West Lake Hillview International Hotel, you'll be centrally located in Hangzhou, within a 5-minute drive of West Lake and Siyan Well. .This family-friendly hotel is 0.7 mi (1.1 km) from China National Silk Museum and 0.8 mi (1.4 km) from Manlong Guiyu Park.
What's nearby
West Lake - 2 min drive
Wulin Square - 6 min drive
Hangzhou Tower Shopping Mall - 7 min drive
Lingyin Temple - 7 min drive
Zhejiang University Yuquan Campus - 8 min drive
Getting around
Wushan Square Station - 3 min drive
Hangzhou Station - 13 min drive
Hangzhou (HGH-Xiaoshan Intl.) - 39 min drive
Restaurants
浙里本味 - 4 min drive
西湖风味菜馆 - 12 min walk
南山人家 - 2 min drive
秋雨咖啡屋 - 2 min drive
花中城藕香居大酒店 - 1 min drive
About this property
West Lake Hillview International Hotel
Luxury Hangzhou hotel in Xihu with 2 restaurants
West Lake Hillview International Hotel offers 189 air-conditioned accommodations with minibars and complimentary bottled water. LCD televisions come with digital channels.
Bathrooms include complimentary toiletries and children's slippers. This Hangzhou hotel provides complimentary wired Internet access.
Recreational amenities at the hotel include a spa tub, a sauna, and a fitness center.
Make yourself at home in one of the 189 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and children's slippers. Conveniences include phones, as well as complimentary bottled water and blackout drapes/curtains.
Enjoy a range of recreational amenities, including a spa tub, a sauna, and a fitness center. Additional amenities at this hotel include concierge services, an arcade/game room, and gift shops/newsstands.
Enjoy Chinese cuisine at Chinese Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Breakfast is available for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Chinese Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Western Restaurant - This buffet restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.
Property amenities
Internet
Available in all rooms: Free wired internet
Parking and transportation
Free train station pick-up shuttle
Train station shuttle at scheduled times
Free self parking on site
Food and drink
Breakfast available for a fee: CNY 50 per person
2 restaurants
A bar/lounge
A coffee shop/cafe
Restaurants on site
Chinese Restaurant
Western Restaurant
Things to do
Arcade/game room
Gym
Pool
Sauna
Shopping
Spa tub
Table tennis
Family friendly
Arcade/game room
Children's toys
Crib
Laundry facilities
Conveniences
24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services
Business services
Business center
Conference center
Meeting room
Outdoors
Garden
Picnic area
Rooftop terrace
Spa
Massage
Spa treatment rooms
Accessibility
Elevator
More
5 floors
Built in 2007
Smoke-free property
Room amenities
Bedroom
Blackout drapes
Crib
Bathroom
Children's slippers
Free toiletries
Private bathroom
Soap
Entertainment
LCD TV with digital channels
Food and drink
Free bottled water
Limited room service
Minibar
More
Air conditioning
Phone
Policies
Check-in
Check-in time starts at 2 PM
Check-out
Check-out before 12:30 PM
Special check-in instructions
This property offers transfers from the airport and train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Cribs are available on request at the property
Property payment types
Important information
Optional extras
Breakfast fee: approximately CNY 50 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Mobile payment options include: Alipay and WeChat Pay
National rating
For the benefit of our customers, we have provided a rating based on our rating system.
Property is also known as
Hillview International
Hillview International Hotel
West Lake Hillview International
West Lake Hillview International Hotel
West Lake Hillview International Hotel Hangzhou
West Lake Hillview International Hangzhou
West Hillview International
West Hillview Hotel Hangzhou
West Lake Hillview International Hotel Hotel
West Lake Hillview International Hotel Hangzhou
West Lake Hillview International Hotel Hotel Hangzhou
West Lake Hillview International Hotel Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 12 out of 40 reviews" "
10 - Excellent
12
Rating 8 - Good. 15 out of 40 reviews" "
8 - Good
15
Rating 6 - Okay. 5 out of 40 reviews" "
6 - Okay
5
Rating 4 - Poor. 3 out of 40 reviews" "
4 - Poor
3
Rating 2 - Terrible. 5 out of 40 reviews" "
2 - Terrible
5
8.0/10
Cleanliness
7.2/10
Staff & service
7.6/10
Property conditions & facilities
4.0/10
Eco-friendliness
Reviews
6/10 Okay
Ayman, Egypt
Apr 10, 2015
Disliked: Cleanliness, staff & service
Location is good. but hotel is not as expected
Not as expected in a touristic area.. staff does not speak English at late night and lights are so dimmed.
I arrived the hotel late evening, although I had a booked confirmation they didn't not have me on files, I had to beg and plead to get a room. The staff doesn't know one word in English, and was not able to help. I went in the morning to the gym (in another building), all the building was power off and I had to search in the dark. When I got back to the room, there was not boy water !
No hot water !!!!!!!!
Restaurant served terrible food
Don't go there, sleep in a car if you have to, it would be much better
Very comfy hotel but difficult to get back via taxi along the lake. Many taxis but no one stops to pick up. Maybe the hotel should invest in a shuttle van for "on call" pick up. Buffet breakfast was a little lacking for western type serving.
The location is not near the West Lake as it looked on the map. The staff did not speak any English, which we expected in an "International" hotel and had a difficult time understanding our confirmation and pre-pay situation. It was further from the train station and we had a difficult time getting a cab. The restaurant is not "western and chinese" in my opinion and wasn't even open at 8pm when we arrived. Since there are no decent places to eat near, we went to be hungry. The room was old and very loud. Hotel was not near full but you could hear doors slamming all around and the dogs in the adjacent housing area barked all night. Do not recommend for non-chinese.
There is no hot water in the room. Room is dirty, bathroom is too old and no maintenance. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room.
The breakfast here is quite good with a variety of Chinese and Western choices at the buffet. The service is prompt and friendly. Spacious rooms with varying views in a fairly quiet area. The exercise area is located in a building next to the main building and is reasonably equipped. The setting is very lush, near two tunnels and within comfortable walking distance from the south portion of West Lake, the Hangzhou Zoo, Silk Museum, Jade Emperor Hill, and the Leifeng Pagoda. During the rush hour it was difficult to get a taxi especially when I stayed there on Children’s Day. Also the taxi drivers seemed to need a little extra instruction on the location of the hotel. However, it is a great base to take walking or bicycling tours of a very scenic area. As is often the case the hotel name in Chinese is not the same as the English translation so having the name in Chinese characters, as usual, is helpful for taking a taxi.
I've stayed in many hotels around China and this was by far the best hotel I've stayed in... Usually we stay in cheaper hotels, but we've also stayed in a few more expensive ones. All in all, Hillview was awesome and made the rest of my family's stay in China a disappointment because the hotels in the other cities were nothing compared to this one.
Stephen Mesker
10/10 Excellent
ALSALMAN
Feb 4, 2012
Liked: Cleanliness, staff & service, room comfort
MORE THAN EXPECTED
it was really beautiful staying on this hotel , the only thing is the breakfast was almost prepared for Chinese " Chinese food" , others was really great.
for sure when i come back i will stay in it again .
ALSALMAN
4/10 Poor
SOCO..., FRANCE
Oct 19, 2011
Restaurant Service
there was a big problem with the restaurant and services... servers don't speak english, and don't understand us when we asked for the menu; they brang us the BILL!!!
When we asked for a tiramisu, they brang us a BROWNIE and in their opinion, it was absolutely normal...
Then, it was difficult to have a correct diner!!!
We reserved 2 rooms at this hotel. One was in great condition and beautifully appointed. The second one was quite disappointting. The room was much smaller without a separate bathroom as the shower and toilet were in cubicles. Even worse the floor around the shower an toilet was rotted away and this hotel is only a couple of years old! We tried to get another room but we were unable to get it changed. To make matters worse the location was such that most taxis refused to take us to the hotel because of the out of the way location.
We were upgraded to a really beautiful room, it was in the second building and I would highly recommend staying there. The hotel staff did not speak much English and it was hard communicating with them, this was the hotel's greatest downfall.The hotel has a good restaurant which is quite lucky as its at least a 20 min walk to the lake front where other options are available. Bicycles are available for rent; however, the deposit they require is astronomical.
Verified traveler
6/10 Okay
MANSOUR, DUBAI
Jul 16, 2011
Liked: Cleanliness, staff & service, room comfort
my opinion frankly
First, thank you for following up and hear the opinions and feelings of your customers, this indicates that the paper on your dealings with us.
Second my opinion the hotel is good, quiet, clean, and all the staff and workers in the hotel are working with all they can to the convenience of guests, but I was having some disadvantages such as, far from the city, does not have the swimming pool and it's disturbing was the presence of mosquitoes. This is my opinion frankly.
Thank you again
In short excellent. Stayed for 3 nights. Good location, got my train tickets booked right at the hotel, when I needed a taxi to go anywhere, it was arranged for me by reception at short notice. Enjoyed it here!
This hotel is located within comfortable walking distance of XiHu (West Lake). I could jog to the Leifeng Pagoda in about 12 minutes and the National Silk Museum is a two minute walk and the approach to Jade Emperor Hill is about a five minute walk. The room was spacious and well equipped. The area around the hotel is hilly with deep, green scenery. The air conditioning seemed OK though it probably did not do much to remove the humidity in the room. Also, although the hotel's book talks about their fitness area it seemed that they only had a massage area. Overall I enjoyed this hotel and remain suprised at how low cost it is given the location and the room.
Although the facilties were very nice, and the staff accommodating, it was impossible to get a taxi to take us to the hotel (unless you were willing to pay 100 yuan, when taxis should be using the meter for no more than 20 yuan). During the day, the road outside the hotel became one way down the hillside, and it was then extremely difficult to get a taxi from the hotel. We did a lot of walking...
TM
8/10 Good
Busy Travellers
Nov 4, 2010
Liked: Cleanliness, room comfort
Need to know language
Hotel staff took 20 minutes to find and confirm the booking, They did not had no knowledge of the reservation, Do not speak English, Besides showing them the reservation confirmation there was nothing we could do, Checking was very frustrating/After that it was beauiful.
Busy Travellers
10/10 Excellent
Philip
Sep 7, 2010
Liked: Cleanliness
Well appointed rooms and very
Well appointed rooms and very clean. Service on reception could be improved as they had no record of my reservation. dissapointed that Spa facility is for men only.
Reasonably priced, quiet location and would consider returning.
Philip
10/10 Excellent
Anonymous
Aug 14, 2010
Liked: Cleanliness, staff & service
Nice and spacious room with comfortable
Nice and spacious room with comfortable bed. The hotel is a bit far from the Lake, Hangzhou's main attraction but the concierge is very helpful and able to get us taxi. If you know how to take bus K12, you need only a 10-min walk back to the hotel. Bus fare is only RMB2.0.
Anonymous
8/10 Good
Rinus
Jul 30, 2010
Liked: Cleanliness, staff & service
"International"is a bit much.
"International"is a bit much. This hotel focus mainly on chinese guests which you notice because their spoken english is so so. This did not caused me any ploblems!
Rinus
4/10 Poor
Anonymous
Jun 28, 2010
Liked: Cleanliness
Disliked: Staff & service, room comfort
THE GOOD, THE BAD, AND THE UGLY
THE BAD: We booked the room understanding that we were getting twin beds. We were told there were no twin beds available and we would have to accept one king bed. After several discussions and no way of finding an alternate hotel my 32 year old daughter and I agreed to share a bed. Then we were told that the credit card that [...] accepted to book the room was not accepted and had to be deleted and another used. Asked for toilet paper since there was only a small amount in room. Didn't receive any until the next morning when I physically brought a maid in to show that we were using their kleenex.THE GOOD: Came back to the room after touring to find a bowl of apples and bananas. Lots of amenities. Good mattress. Friendly concierge. THE UGLY: My experience with this booking.