With a stay at Victoria Regal in Hangzhou (Shangcheng), you'll be within a 10-minute walk of West Lake and Westlake Yintai Commercial Center. .This hotel is 0.4 mi (0.7 km) from Museum of Traditional Chinese Medicine and 0.4 mi (0.7 km) from Zhu Bingren Bronze Art Museum.
What's nearby
West Lake - 9 min walk
Wushan Night Market - 17 min walk
Wulin Square - 4 min drive
Hangzhou China Silk Town - 4 min drive
Hangzhou Tower Shopping Mall - 5 min drive
Getting around
Ding'an Road Station - 6 min walk
Hangzhou Station - 8 min drive
Hangzhou (HGH-Xiaoshan Intl.) - 33 min drive
Restaurants
禾绿回转寿司 - 1 min walk
家有好面 - 1 min walk
喜洋洋铁板烧 - 1 min walk
品甜工坊 - 1 min walk
棒约翰比萨 - 1 min walk
About this property
Victoria Regal
Lakefront Hangzhou hotel in Shangcheng with free parking
Victoria Regal offers 179 air-conditioned accommodations with DVD players and minibars. LCD televisions come with satellite channels.
Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks, safes, and phones.
Recreational amenities at the hotel include a health club and a sauna.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available.
Make yourself at home in one of the 179 air-conditioned rooms featuring refrigerators and minibars. LCD televisions with satellite programming provide entertainment, while complimentary wired internet access keeps you connected. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including a health club and a sauna. Additional amenities at this hotel include concierge services, babysitting, and a hair salon.
Stop by the hotel's restaurant, Sixiang Chinese Restauran, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. Breakfast is available for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Sixiang Chinese Restauran - This restaurant serves breakfast, lunch, and dinner.
Free Angle - Onsite bistro.
Excecutive Lounge - Onsite pub.
24-hour room service is available.
Property amenities
Internet
Available in all rooms: Free wired internet
Parking and transportation
Roundtrip airport shuttle (surcharge) on request
Free self parking on site
Food and drink
Breakfast available for a fee: CNY 68 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Restaurants on site
Excecutive Lounge
Free Angle
Sixiang Chinese Restauran
Things to do
Health club
Sauna
Family friendly
Babysitting
DVD player
In-room refrigerator
Laundry facilities
Conveniences
24-hour front desk
Free newspapers in lobby
Hair salon
Laundry facilities
Safe at front desk
Guest services
Concierge services
Multilingual staff
No housekeeping service
Tour and ticket assistance
Business services
Business center
Conference space
Meeting rooms
Outdoors
On a lake
Terrace
Spa
Spa treatment rooms
Accessibility
Elevator
More
1 building
5 floors
Room amenities
Bathroom
Hair dryer
Towels provided
Entertainment
DVD player
LCD TV with satellite channels
Food and drink
24-hour room service
Minibar
Refrigerator
More
Air conditioning
Desk
Iron/ironing board on request
Phone
Safe
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: midnight
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Breakfast fee: approximately CNY 68 per person
Airport shuttle fee: CNY 400 per vehicle (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards
National rating
For the benefit of our customers, we have provided a rating based on our rating system.
Property is also known as
Victoria Regal Hangzhou
Victoria Regal Hotel
Victoria Regal Hotel Hangzhou
Regal Hotel Hangzhou
Victoria Regal Hotel
Victoria Regal Hangzhou
Victoria Regal Hotel Hangzhou
Victoria Regal Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 13 out of 100 reviews" "
10 - Excellent
13
Rating 8 - Good. 52 out of 100 reviews" "
8 - Good
52
Rating 6 - Okay. 18 out of 100 reviews" "
6 - Okay
18
Rating 4 - Poor. 10 out of 100 reviews" "
4 - Poor
10
Rating 2 - Terrible. 7 out of 100 reviews" "
2 - Terrible
7
7.4/10
Cleanliness
7.2/10
Staff & service
7.0/10
Property conditions & facilities
Reviews
6/10 Okay
Mabel
Oct 18, 2017
So so
The only good thing was the shopping mall opposite. This is my first time in hz.. and if to choose again I will stay near hu bin harbour area with more shopping malls.. but a 2day 1night trip is enough for hz.
I will never return to this hotel again. We have chosen this hotel as my family has previously stayed in the hotel 2 years ago and it was good then. The hotel has deteriorated so much that it is not worse the while to stay in despite the good location.
At check in, I requested for non-smoking room due to my sensitive wind pipe. Answer given by the check in staff was although the government in China has curbed smoking in the room, they cannot stop the guests from smoking in their room. What kind of control do the management has and looking at the state of the hotel, maintenance was poor or no maintenance at all.
This hotel also allows their guests to leave their room door open while the guests were smoking heavily in the room!!
There was also stain on the towel given.
Most ridiculous was, I have asked to add a bed in the room. The kind of bed they added is not the standard roll away bed and there was no mattress given. The hotel has expected the guest to sleep on hard wooden plank!!! The hotel has the cheek to charge RMB250 for the wooden plank bed!!!!
Better to pay more and stay at an international brand hotel!!
I
Requested Non-Smoking room, but was allocated Smoking Floor on the 5th level. When the lift opens, the air is bad as you will walk passed the gambling room which the doors are widely opened, before you get to your room. Spoke to hotel front desk and was told the hotel is fully booked. However, we hardly see any guests in the hotel lobby and restaurant.
Location is perfect. However, the entire hotel lobby and rooms smell terrible, worse than an ashtray it's hard to breath. You get what you pay for so the facilities are very basic and old but it's a great location so just be aware there is a reason the price is cheap.
Great location and nice hotel. The staff were very helpful too. Very comfortable rooms. Easy walk to metro station if needed. Lots of restaurants around the area and a very popular shopping area for tourists. Also nearby to beautiful temple. Will definitely stay again.
It was pleasant. The staff are friendly - and just need to be a little more polished. Indeed the Lady Manager personally helped me with getting on relevant train and bus routes by accompanying me to their stops.
Verified traveler
8/10 Good
Edward, Long Island,NY, USA
Feb 20, 2016
Liked: Cleanliness, staff & service
Good 3 star hotel
The hotel was rated as 4 star but did not meet the expectations of a 4 star! Room was smaller than expected and amenities were minimal. The look/decor of the hotel was outdated. Otherwise we were comfortable with our stay.
The worst hotel where I've ever stayed. It's a nightmare. Especially, the attitude of staffs and the room condition were terrible. PLEASE CHOOSE ANOTHER HOTEL!!
The worst hotel where I've ever stayed. It's a nightmare. Especially, the attitude of staffs and the room condition were terrible. PLEASE CHOOSE ANOTHER HOTEL!!
Booked 3 rooms in Nov 15. All 3 room's air con cannot be controlled. Asked the reception for help and was told the controller was a dummy one and all air condition is based on centralise system. The temperature is so hot and warm due to weather change that it was hard to breath!
Later, changed a room due to faulty TV. Discovered that the air con can be controlled!
Overall room is clean except room carpet and the wall by the window is dirty.
There is only 1 lift serving to level 6&7 and the lift is slow and at times packed with staff delivery of linens.
Prior to selecting this hotel, I read the reviews and they were all true, still I would likely stay here again. Things that were good: Room was clean and comfortable, good location, reasonable price, friendly staff. Things that were not good: I requested a non-smoking room but none was available, the first day there was only luke warm water (second day was fine), no real exercise or workout room, some street noise (didn't bother me).
There are many places to stay around the lake, downtown area. I picked this one because of price and location. It was only after we checked in that we figured out that we were within walking distance of the night market for food and novelties. The local thing seems to be a leaf and paper wrap of whole small chicken that is then baked in earthenware. I've traveled to China dozens of times and the first time I tried this faire even after being in Hanzhou twice before, but not downtown.
Could have had a lot more fun had my Chinese colleague and I been in town longer. The hotel is also within walking distance of the subway if you're taking the train into town; we did. Would stay here again for sure.
Will
8/10 Good
Verified traveler
Dec 2, 2014
Liked: Property conditions & facilities
nice lolcation, smoking problems
The hotel is nicely located, closed to Westlake, other scenic spots, and buses. The room size is fine, but there are too many people smoke in the hotel, in the lobby, hallway, elevator, and rooms. The non-smoking floor is ok, but other floors are horrible. If you are a non-smoker, you can't stand the smell.
My second stay at Victoria Regal within a year. Staff as usual offer excellent assistance to me on tour and train ticketing.
Metro station Ding An Lu is few hundred metres north-east of the hotel.
20 minutes walk to west lake thru west lake avenue. (North-west direction).