Sheraton Grand Hangzhou Wetland Park Resort in Hangzhou | Cheap Hotel Deals & Rates on CheapTickets.com

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Dates

January 2025

February 2025

Club Twin Room, 1 Double Bed, Balcony | Premium bedding, down comforters, minibar, in-room safe

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool

Spa

Parking included

Breakfast available

Gym

Laundry

Explore the area

1 Westbrook Resort, Zijinggang Road, Hangzhou, Zhejiang, 310030

Xixi Wetland Park
1 min walk
太古餐厅
14 min walk
Dongyue Station
11 min walk
Hangzhou (HGH-Xiaoshan Intl.)
52 min drive

Room options

Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 King Bed

1023 sq ft
Sleeps 3
1 King Bed

Club Twin Room, 1 Double Bed, Balcony

484 sq ft
Sleeps 3
1 Double Bed

Club Room, 1 King Bed

484 sq ft
Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds, Balcony, Garden View

484 sq ft
Sleeps 3
2 Double Beds

Family Suite, 1 King Bed with Sofa bed

1022 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Club Suite, 1 King Bed

1022 sq ft
Sleeps 3
1 King Bed

Kids Fun Room, 2 Double Beds, Balcony

484 sq ft
Sleeps 3
2 Double Beds

Kids Fun Room, 1 King Bed, Balcony

484 sq ft
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed, Balcony, Garden View

484 sq ft
Sleeps 3
1 King Bed

Superior Room, 2 Double Beds, Balcony

484 sq ft
Sleeps 3
2 Double Beds

Superior Room, 1 King Bed, Balcony

484 sq ft
Sleeps 3
1 King Bed

Glamping Room, 2 Double Beds, Balcony

484 sq ft
Sleeps 3
2 Double Beds

Glamping Room,1 King Bed, Balcony

484 sq ft
Sleeps 3
1 King Bed

Similar properties

Pool

Parking included

Free WiFi

Restaurant

per night

$131 total

includes taxes & fees

Jan 14 - Jan 15

About the neighborhood

Hangzhou

With a stay at Sheraton Grand Hangzhou Wetland Park Resort in Hangzhou (Xihu), you'll be a 1-minute drive from Xixi Wetland Park and 6 minutes from Lingyin Temple. .This family-friendly hotel is 4.6 mi (7.4 km) from West Lake.

What's nearby

Xixi Wetland Park - 1 min walk
Lingyin Temple - 6 min drive
Hangzhou Botanical Garden - 8 min drive
West Lake - 8 min drive
Zhejiang University Yuquan Campus - 8 min drive

Getting around

Dongyue Station - 11 min walk
East Railway Station - 13 min drive
Hangzhou (HGH-Xiaoshan Intl.) - 52 min drive

Restaurants

‪重庆刘一手火锅 - ‬2 min drive
‪西溪天堂 - ‬19 min walk
‪东明升酒吧 - ‬19 min walk
‪汝拉小镇西溪天堂店 - ‬6 min walk
‪牙买加咖啡 - ‬6 min walk

About this property

Sheraton Grand Hangzhou Wetland Park Resort

Luxury Hangzhou hotel connected to a rail/subway station, steps from Xixi Wetland Park

Sheraton Grand Hangzhou Wetland Park Resort offers 380 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Hangzhou hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in July 2023.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 7 treatment rooms including rooms for couples. Services include massages.

Make yourself at home in one of the 380 air-conditioned rooms featuring iPod docking stations and minibars. Your bed comes with down comforters and premium bedding. Rooms have private balconies. LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Be sure to enjoy recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Grab a bite at Feast, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 10 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Feast - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Yue - Overlooking the garden, this diner specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Satine - Overlooking the garden, this brasserie specializes in French cuisine and serves dinner only. Reservations are required. Open daily.

Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
24-hour airport pick-up shuttle on request for a surcharge
Free covered self parking on site
Limited onsite parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 196 for adults and CNY 196 for children
3 restaurants

Restaurants on site

Feast
Satine
Yue

Things to do

24-hour gym
Bicycle rentals
Children's club
Children's pool
Fitness classes
Indoor pool
Sauna
Steam room

Family friendly

Children's club (surcharge)
Children's pool
Children's toys
Free crib
Indoor pool
Lifeguards on site
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
ATM
Luggage storage
Safe at front desk
Vending machine

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

10 meeting rooms
Business center
Conference center

Outdoors

Garden
In a national park
On the waterfront
Terrace

Spa

7 treatment rooms
Couples treatment rooms
Massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
4 accessible parking spaces
Accessible airport shuttle
Area rugs in public areas
Braille/raised signage
Elevator (51 inch wide door)
Front entrance ramp
Hand-held showerhead
Height-adjustable showerhead
Magnifying mirror
Smooth flooring in public areas
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

2 buildings
5 floors
Banquet hall
Biodegradable coffee stirrers available
Built in 2011
Comprehensive food waste policy
Comprehensive recycling policy
Lifeguards
No plastic coffee stirrers
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Free crib
Pillow menu
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Deep soaking bathtub
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

iPod dock
LCD TV with cable/satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Limited room service
Meal delivery service
Minibar
Restaurant dining guides

Air conditioning
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Iron/ironing board
Laptop workspace
LED lighting
Mobile key entry
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 16

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CNY 327.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: CNY 500 per day

We have included all charges provided to us by the property.

Optional extras

Fee for buffet breakfast: approximately CNY 196 for adults and CNY 196 for children
Airport shuttle fee: CNY 660 per vehicle (maximum occupancy 4)
Rollaway bed fee: CNY 327.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses solar energy

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:30 AM to 11:00 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

No pets and no service animals are allowed at this property

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Sheraton Hangzhou Wetland Park

Sheraton Hangzhou Wetland Park Resort

Sheraton Wetland Park

Sheraton Wetland Park Resort

Wetland Resort

Sheraton Grand Hangzhou Wetland Park Resort

Sheraton Grand Wetland Park Resort

Sheraton Grand Hangzhou Wetland Park

Sheraton Grand Wetland Park

Sheraton Hangzhou Wetland Park

Sheraton Grand Hangzhou Wetland Park Resort Hotel

Sheraton Grand Hangzhou Wetland Park Resort Hangzhou

Sheraton Grand Hangzhou Wetland Park Resort Hotel Hangzhou

Sheraton Grand Hangzhou Wetland Park Resort Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Paul

Sep 27, 2024

Stayed 2 nights in Sep 2024

10/10 Excellent

Tina

Traveled with family

Aug 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good

Stayed 4 nights in Aug 2024

2/10 Terrible

DONG

Jun 18, 2024

Disliked: Property conditions & facilities

The most I dislike about this hotel are the deposit policy, and also it’s very inconvenient for you to get back the room. It’s super long hallway. Usually other 5 stars hotel they will return your deposit money right way once I check out the room. But this hotel, it takes while. I have to called in and asked. It’s not make sense at all. Once the guest leave the hotel , they should not hold the deposit money.

Stayed 3 nights in Jun 2024

8/10 Good

Carol

Traveled with family

Mar 16, 2024

Liked: Staff & service, property conditions & facilities

Stayed 3 nights in Mar 2024

10/10 Excellent

Neil

Business traveler

Oct 26, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Oct 2023

4/10 Poor

Wing Chi

Traveled with partner

Apr 11, 2023

Liked: Cleanliness

Disliked: Staff & service

Reception counter staff attitude is very bad and not well trained

4/10 Poor

Jennifer

Business traveler

Apr 19, 2021

Liked: Cleanliness

Disliked: Property conditions & facilities, room comfort

Needs AC

I have never been more uncomfortable in a hotel room in my life. The air conditioning was not yet turned on despite the blazing temperatures. My room ended up being 33 Celsius at one point. The staff tried to help by bringing a fan but it did not do much.

Stayed 1 night in Mar 2021

10/10 Excellent

YE

Business traveler

Mar 15, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

njoy

Very nice trip and excellent service

Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Traveled with family

Dec 18, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The family suite facilities are good n staff r nice. Breakfast buffet is close n location close to Xixi Wetland.

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family

Dec 9, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I was glad that we were able to check in a bit early, a little after noon, since we had a very early flight and were very tired. Also I liked the spacious room as we had a roll-in bed for my son.

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group

Nov 5, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel

I went for a friend trip and we loved this hotel! Staff was very helpful and knowledgeable about the area. French restaurant for dinner was fancy and delicious. Buffet breakfast was awesome. Spa treatments were luxurious. Would stay here again.

Stayed 1 night in Nov 2019

8/10 Good

Hui

Traveled with family

Oct 29, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice family reunion

had good time for family reunion.

Stayed 2 nights in Oct 2019

10/10 Excellent

Fabrizio, New York

Business traveler

Jul 10, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean. The staff are informative and friendly. Good experience.

Stayed 2 nights in Jul 2019

8/10 Good

GARNET

Traveled with family and small children, Traveled with group

May 5, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Close proximity to the wetlands park was nice. And there is a park just past the "Outlet" mall, very nice walking. The French restaurant was terrible..overpriced, and two members of our group got sick later.

Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Jan 18, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Jan 9, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is not close to the center (30 minutes by cab). But not a problem for us. Very quiet and bedroom extremely confortable. It is better to book with breakfast included. The extra's are not cheap knowing you are in Mainland China. Hotel staff are very helpfull and knowledgeable so you can really rely on them for touring the city or finding what or where to go. The decoration of the hotel not exactly my style but confort is absolutly fantastic... Much more important to have excellent bed than anything else. On this Sheraton gets a 5+ stars, the bed is of exceptional quality. The only thing they could do to make it even better would be silk bedsheet! But this is not reasonable asking!!! Realy good...

Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveler

Dec 21, 2018

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel, good location, friend staff, good room condition

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner

Nov 20, 2018

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is very large and beautiful. The breakfast buffet is quite delicious and they even provided dragonfruit!

Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Nov 11, 2018

Stayed 2 nights in Nov 2018

10/10 Excellent

Kachi Kaki

Oct 14, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveler

Oct 14, 2018

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, room comfort

Sauna rooms.

Unless you like sleeping in a sauna room, this is not the hotel to be staying especially during the cooler months. I have been staying in this hotel everytime I am around Hangzhou for business. I have noticed the hotel turns off the air conditioning during the cooler months. And this is not an one off observation. It was exactly the same last year during the Autumn months. Despite, giving feedback to the front desk, obviously this a management decision to cut cost. This time round it is further verified by the night duty manager. He told us that they can't turn them on due to strict instructions and could only provide us a fan. Appalling. In the end I had to open the sliding doors to the balcony to allow cooler air into the room. With the hotel situated in the Wetland areas, there are swarms of mosquitoes and getting bitten throughout the night was unbearable. In end I had to close the sliding doors, and wake up in a pool of sweat in the morning. At check out, I have specifically asked to speak to the GM, as I knew it was pointless talking to the front desk staff. After all, they are just doing as instructed. Lo and behold, all they had were excuses and sent an assistant front desk manager to speak to me. The assistant front desk manager tried her best to downplay the situation, offering freebies which I feel as good as trying to buy their way out of the situation. Obviously I have rejected and I will be instructing everyone in my office never to patronise here again

Stayed 1 night in Oct 2018

8/10 Good

Ugo

Sep 26, 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in May 2018

10/10 Excellent

Xiaopingq

Jun 29, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2018

10/10 Excellent

STEFAN

Jun 25, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location, very good hotel, perfect service and family friendly. Also the breakfast is very good!

Stayed 4 nights in Apr 2018

10/10 Excellent

Verified traveler

Jun 16, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wonderful staff

Stayed 3 nights in Jun 2018

Sheraton Grand Hangzhou Wetland Park Resort

Choose dates to view prices

Photo gallery for Sheraton Grand Hangzhou Wetland Park Resort

Reviews

Excellent

Popular amenities

Explore the area

Room options

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

View all photos for Club Twin Room, 1 Double Bed, Balcony

Club Twin Room, 1 Double Bed, Balcony

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Garden View

Deluxe Room, 2 Double Beds, Balcony, Garden View

View all photos for Family Suite, 1 King Bed with Sofa bed

Family Suite, 1 King Bed with Sofa bed

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed

View all photos for Kids Fun Room, 2 Double Beds, Balcony

Kids Fun Room, 2 Double Beds, Balcony

View all photos for Kids Fun Room, 1 King Bed, Balcony

Kids Fun Room, 1 King Bed, Balcony

View all photos for Deluxe Room, 1 King Bed, Balcony, Garden View

Deluxe Room, 1 King Bed, Balcony, Garden View

View all photos for Superior Room, 2 Double Beds, Balcony

Superior Room, 2 Double Beds, Balcony

View all photos for Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony

View all photos for Glamping Room, 2 Double Beds, Balcony

Glamping Room, 2 Double Beds, Balcony

View all photos for Glamping Room,1 King Bed, Balcony

Glamping Room,1 King Bed, Balcony

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About the neighborhood

Hangzhou

What's nearby

Getting around

Restaurants

About this property

Sheraton Grand Hangzhou Wetland Park Resort

Languages

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

National rating

Property is also known as