Located in Hangzhou (Gongshu), Kempinski Hotel Hangzhou is within a 10-minute drive of Wulin Square and Hangzhou Tower Shopping Mall. .This luxury hotel is 4.1 mi (6.6 km) from Broken Bridge and 4.2 mi (6.7 km) from West Lake.
What's nearby
Wulin Square - 6 min drive - 3.5 miles
Hangzhou Tower Shopping Mall - 6 min drive - 3.4 miles
Broken Bridge - 7 min drive - 4.2 miles
West Lake - 7 min drive - 4.2 miles
Lingyin Temple - 11 min drive - 6.4 miles
Getting around
Xiangji Temple Station - 6 min walk
East Railway Station (East Square) Station - 10 min drive
Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive
Restaurants
汉舍小雅杭州会馆 - 9 min walk
山葵家精致料理寿司吧 - 6 min walk
星巴克 - 5 min walk
香樟银湖墅 - 7 min walk
星巴克 - 7 min walk
About this property
Kempinski Hotel Hangzhou
Luxury hotel with 3 restaurants connected to a shopping center in Hangzhou
Kempinski Hotel Hangzhou offers 326 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.
This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Kempinski The Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is open daily.
Make yourself at home in one of the 326 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature separate bathtubs and showers with rainfall showerheads and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Morph Rooftop Bar, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Hangzhou? This hotel has 21528 square feet (2000 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Morph Rooftop Bar - This rooftop bar overlooks the garden.
Zi Chen - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Freida - This restaurant specializes in German cuisine and serves lunch, dinner, and light fare. Open daily.
Berthold Delikatessen - This delicatessen serves light fare only. Open daily.
Kitchen at K - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.
Awards and affiliations
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Languages
Chinese (Mandarin), English, German
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Wheelchair-accessible parking available
Food and drink
Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 164 per person
2 bars/lounges
3 restaurants
A coffee shop/cafe
Snack bar/deli
Restaurants on site
Berthold Delikatessen
Freida
Kitchen at K
Morph Rooftop Bar
Zi Chen
Things to do
Full-service spa
Health club
Indoor pool
Sauna
Steam room
Family friendly
Indoor pool
Laundry facilities
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Turndown service
Wedding services
Business services
21,528 square feet of conference space
24-hour business center
Meeting rooms
Outdoors
Garden
Pool loungers
Pool umbrellas
Rooftop terrace
Full-service spa
5 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Spa open daily
Sports massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
Banquet hall
Smoke-free property
Room amenities
Bedroom
Blackout drapes
Pillow menu
Premium bedding
Bathroom
Bathrobes
Children's slippers
Designer toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided
Entertainment
50-inch flat-screen TV
Food and drink
24-hour room service
Free bottled water
Minibar
More
Air conditioning
Connecting rooms available
Desk
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Reusable coffee/tea filters
Soundproofed rooms
Window screens
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately CNY 164 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
National rating
For the benefit of our customers, we have provided a rating based on our rating system.
Property is also known as
Kempinski Hangzhou
Hotel Kempinski Hotel Hangzhou Hangzhou
Hangzhou Kempinski Hotel Hangzhou Hotel
Hotel Kempinski Hotel Hangzhou
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel
Kempinski
Kempinski Hotel Hangzhou Hotel
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel Hangzhou Hotel Hangzhou
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable).
Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too.
The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level.
I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that.
A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that!
Overall I'd recommend this place though and would return.
Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great.
Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition.
The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices.
The room service food; however, is below standard. Definitely need great imporovement in this area.
Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool