6/10 Okay
Maria
Traveled with group
Sep 23, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived, we were placed in a room that was next to one under construction. It was so loud - sounded like they were jackhammering. We went to the front desk to ask to be moved. We were told the hotel was fully booked and they couldn’t accommodate us. They assured us it was the last day of construction. We passed by the front desk again later that day and again asked if there was anything they could do. The gentleman said construction should be finished and is only from 10am to 1pm. I told him at 6pm they were still at it - and again he told me they end at 1pm. So again I stated that at 6pm they were still at it. He excused himself and then came back and informed me that in fact construction did run late that day. I was stunned that they didn’t believe me to begin with and also they they couldn’t move us as the hotel was full. But he reassured us the construction wouldn’t start until 10am and it should only be light taps as it was almost over. The next morning, we were awoken at 8:15am by very loud jackhammering. We called the front desk right away and thankfully we got a new person at the front desk who moved us into a different area where we couldn’t hear the construction.
It’s frustrating that it took three different employees to finally move us. We were given different stories from each employee on noise level and hours. Thankfully the last employee was able to move us so that we could actually enjoy our vacation.
Maria
Stayed 4 nights in Sep 2024