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City Bay Palace Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for City Bay Palace Hotel

Executive Double Room | View from room
Lobby sitting area
Executive Double Room | View from room
View from property
Deluxe Room, Non Smoking, Ocean View | Aerial view

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
  • Gym
    Gym

Explore the area

Map
156 Le Thanh Tong Str Bach Dang Ha Long, Quang Ninh, Ha Long, Quang Ninh Province, 00000
  • Long Tien Pagoda
    3 min walk
  • Halong Bay Marina
    5 min walk
  • Nha Tho Hon Gai Temple
    5 min walk
  • Haiphong (HPH-Cat Bi)
    54 min drive

Room options

View all photos for Executive Double Room

Executive Double Room | Minibar, in-room safe, desk, blackout drapes

Executive Double Room

  • 517 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double or Twin Room, Non Smoking, City View

Minibar, in-room safe, desk, blackout drapes

Superior Double or Twin Room, Non Smoking, City View

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | Minibar, in-room safe, desk, blackout drapes

Suite

  • 516 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Triple Room

  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Deluxe Double or Twin Room, City View

Deluxe Double or Twin Room, City View | Minibar, in-room safe, desk, blackout drapes

Deluxe Double or Twin Room, City View

  • 312 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, Non Smoking, Ocean View

Deluxe Room, Non Smoking, Ocean View | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, Non Smoking, Ocean View

  • 258 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

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Exterior

Best Western Premier Sapphire Halong

Pool
Spa
Kids pool
Parking included
4.6 out of 5, Wonderful, (57)
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About the neighborhood

Ha Long

With a stay at City Bay Palace Hotel, you'll be centrally located in Ha Long, within a 5-minute walk of Halong Bay Marina and Long Tien Pagoda. .This hotel is 0.4 mi (0.7 km) from Nha Tho Hon Gai Temple and 0.5 mi (0.8 km) from Poem Mountain.

What's nearby

  • Halong Bay Marina - 5 min walk - 0.3 miles
  • Nha Tho Hon Gai Temple - 5 min walk - 0.3 miles
  • Quang Ninh Museum - 3 min drive - 1.3 miles
  • Ha Long International Cruise Port - 7 min drive - 4.1 miles
  • Bai Chay Beach - 13 min drive - 4.5 miles

Getting around

  • Cai Lan Station - 13 min drive
  • Haiphong (HPH-Cat Bi) - 54 min drive

Restaurants

  • ‪Highlands Coffee - ‬4 min walk
  • ‪GoGi House - Vincom Center Hạ Long - ‬3 min walk
  • ‪Rooftop Cafe & Bar - ‬5 min walk
  • ‪Bánh Cuốn Gốc Bàng - ‬4 min walk
  • ‪Pizza Hut - ‬5 min walk

About this property

City Bay Palace Hotel

Hotel with free breakfast, a short walk to Halong Bay Marina
City Bay Palace Hotel offers 58 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Ha Long hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 58 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and bathrobes. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary breakfast is included.
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
A complimentary breakfast is offered.
Onsite venue - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Free self parking on site

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 210000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 1700000 per vehicle (one way)
  • Rollaway bed fee: VND 210000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available

Property is also known as

City Bay Palace
City Bay Palace Halong
City Bay Palace Hotel
City Bay Palace Hotel Halong
City Bay Palace Hotel Ha Long
City Bay Palace Ha Long
City Bay Palace
Hotel City Bay Palace Hotel Ha Long
Ha Long City Bay Palace Hotel Hotel
Hotel City Bay Palace Hotel
City Bay Palace Hotel Hotel
City Bay Palace Hotel Ha Long
City Bay Palace Hotel Hotel Ha Long

City Bay Palace Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 40 out of 102 reviews" "
Rating 8 - Good. 42 out of 102 reviews" "
Rating 6 - Okay. 15 out of 102 reviews" "
Rating 4 - Poor. 1 out of 102 reviews" "
Rating 2 - Terrible. 4 out of 102 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

9.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tram

Liked: Cleanliness, staff & service, property conditions & facilities
Staff so nice the rooms are clean
Stayed 2 nights in Mar 2024

8/10 Good

Vaithianathan

Stayed 2 nights in Oct 2023

2/10 Terrible

Shaun William

Disliked: Staff & service, property conditions & facilities, room comfort
Noise all day and all night long
Noisiest hotel I have stayed in ever.Outdoor market nearby sets up at 4.45 every morning, people shouting, cars snd bikes constantly hooting horns.The 3rd night the market set up was 3am.The single glazed windows that have broken locks and do not close properly do help help the noise. Forget about the "Free Breakfast" fruit juice, limited fruit and eggs fried untill inedible with bread and butter served in a bleak cold restaurant. The noise is allday long.
Stayed 3 nights in Jan 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel just old but very clean and good service
Stayed 1 night in Jan 2023

10/10 Excellent

SARBOJIT

Stayed 2 nights in Oct 2022

10/10 Excellent

Dayna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the hotel! they spoke great english. the room was so clean. the area was so convenient! would recommend two bed rooms if you want a larger room! We loved it!! would definitely recommend
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I stayed at during my Vietnam trip. My room is on the 9th floor and I have the best view of Ha Long Bay. The staff is extremely polite. The hotel is also close to Poem Mountain (Nui Bai Tho) and Ha Long Market. There’s a Circle K opened 24h right across from the hotel too.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, spacious, good breakfast hotel. It's in front of a local market and shopping mall where you can buy foods. I like to stay in this hotel.
Stayed 3 nights in Jan 2020

10/10 Excellent

FREDDIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
over all very recommended
my stay is very comfortable location is very close to shopping and food store
Stayed 1 night in Sep 2019

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great view of Ha Long Bay
My wife and I stayed in this hotel the night before our Ha Long Bay cruise and were pleasantly surprised by the nice view we had of the edge of Ha Long Bay. We were glad we chose this hotel. On our cruise we had, of course, great pictures of beautiful Ha Long Bay, but this hotel had the best pictures on land of Ha Long Bay. One group of mountains is very close to the area where this hotel is located in. Picture 45 of 136 here on Hotels.com shows a view from the 14th (top) floor terrace of City Bay Palace (next to their very small gym). The room was nice and clean, and we enjoyed their breakfast buffet. There is a nice park (5 to 10 minute walk) next to the sea that is worth checking out for some good pictures also. This location is about 10 km away from Tuan Chau Island where many of the cruises leave from, so we had to pay for a taxi ride to take us there the day of our cruise (250k vd). I decided I wanted to see Ha Long Bay for longer than just a day or 1 night, so we came from Hanoi a day early and felt glad we did.
Stayed 1 night in Jul 2019

8/10 Good

SHEE LAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

PIRESKANG, KEDAH, MALAYSIA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is in good condition & it is very near to Mount Poem. The staff are very nice & friendly. They help me to book a van for my journey to Hanoi with a reasonable price and it does save my time & money.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience I would like to commend Mr Anh, Hotel Supervisor,
Stayed 5 nights in Jan 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JS Ha Long bay 2018
Staff were courteous. Service was completely Ye. Facility was good. Location was perfect especially if you’re on the 7th floor or higher. Enjoyable place to stay at. I rate the hotel 4.0.
Stayed 1 night in Nov 2018

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Ha Long Bay
The best hotel in Ha Long Bay but one thing need to do is “ pillows + pillowcases “ were smelling so bad. Anyway highly recommend
Stayed 1 night in Sep 2018

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel.
I cannot praise the Hotel and staff any higher, it, and they were so helpful, a touch of class!
Stayed 1 night in Sep 2018

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gym is small only one machine to work on
Hotel is nice bed is comfortable location is great. But cleaning peoples don’t fill up the snack bar and the gym is small with one machine to work on it’s a disappointment for me.
Stayed 6 nights in Jun 2018

8/10 Good

tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Three days in halong bay. Front desk arranged boat trip for us that was fabulous. Lovely hotel but not a lot to do on night times no nice restaurants near by
Stayed 4 nights in Jan 2018

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and location
clean and great room. the view of Halong Bay is also stunning from our room. The breakfast is good as well.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good location ,close to harbour,shopping centre ne
Good!! Satisfying etc etc....research ,plan ahead with cruises,tours etc; Check other travel sites to ensure you are getting a good deal!! Don't commit on the same day, troll other travel sites ..............,,,,,,,,,,,,,,,,,.,,... $$$$$$$&&&&&&&&**********
Stayed 2 nights in Dec 2017

8/10 Good

Ne, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and great view of the bay. Breakfast is a little lacking local menu.other than that, all is good
Stayed 1 night in Dec 2017

8/10 Good

Heng soon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017

6/10 Okay

Lorraine, Singapore

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel near Halong Bay
The walls of the room are very thin so we kept hearing voices and noises. Staffs are friendly but most of them are not english proficient, so there were communication barriers. Also, the room was a little small and there were issues with the toilet as water gradually seeped out of the bathing cubicle and the toilet became flooded. There were little tourist attractions around the hotel as there is only a plaza nearby and a museum about 30 minutes walk away.
Stayed 3 nights in Dec 2017

10/10 Excellent

Andy, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay here, staff very helpful and friendly. Free Breakfast was great, and the two rooms had great views. A must if staying in Ha Long.
Stayed 1 night in Aug 2017

2/10 Terrible

kaity

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible management and customer service
Don't ever stay here! To start, the bathroom ceiling was full of mold and the sink flodded the bathroom floor when turned on. We also didn't get fresh new towels during our stay. We booked a day boat tour of ha long bay with the front desk and it was the worst experience. We didn't end up on the cruise we should have been on and didn't see what they said. My entire family was left hungry all day because there was no lunch on the boat for us because the hotel didn't inform them what we wanted and this hotel would not refund our money for the lunch. Worst management and customer service out my entire 2 month trip.
Stayed 2 nights in Aug 2017