With a stay at Guangzhou Phoenix City Hotel in Guangzhou (Zengcheng), you'll be a 8-minute drive from Eastern Suburbs Park. .This family-friendly hotel is 4 mi (6.4 km) from Danshuikeng Scenic Area and 5.8 mi (9.3 km) from Longtou Mountain Forest Park.
What's nearby
Canton Fair Complex - 21 min drive
Taikoo Hui - 22 min drive
Canton Tower - 25 min drive
Chimelong Paradise - 28 min drive
Beijing Road Pedestrian Street - 28 min drive
Getting around
Shacun Station - 5 min drive
Guangzhou East Railway Station - 18 min drive
Baiyun International Airport (CAN) - 55 min drive
Restaurants
食冠天下 - 15 min walk
下龙湾 - 5 min drive
猫屎咖啡 - 18 min walk
金色休闲吧 - 19 min walk
One Coffee Bar - 17 min walk
About this property
Guangzhou Phoenix City Hotel
Baroque hotel with 3 restaurants connected to the convention center in Guangzhou
Guangzhou Phoenix City Hotel offers 573 accommodations with minibars (stocked with some free items) and complimentary bottled water. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. 37-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.
Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered daily and in-room massages can be requested.
An outdoor tennis court and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, 疯狂城 Suana. Services include facials and body treatments. The spa is open daily.
Make yourself at home in one of the 573 guestrooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Rooms have private balconies or patios. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a health club, and an outdoor tennis court. Additional amenities at this Baroque hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can get around on the complimentary shuttle, which operates within 1 km.
Grab a bite at Vienna Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Meet other guests and eat at the complimentary reception. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Guangzhou? This hotel has 3003 square feet (279 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
The hotel offers a complimentary manager's reception on select days.
Vienna Restaurant - This restaurant serves breakfast, lunch, and dinner.
Chinese Restaurant - This restaurant serves breakfast, lunch, and dinner.
No.99 Bar - Onsite restaurant.
Japanese Restaurant - Onsite restaurant.
24-hour room service is available.
Languages
Chinese (Mandarin), English, Japanese
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet
Parking and transportation
Roundtrip airport shuttle (surcharge) from 6:00 AM to 10:30 PM at scheduled times and on request
Free area shuttle up to 1 km
Limo/town car service
Free extended parking on site
RV/bus/truck parking on site
Wheelchair-accessible parking available
Food and drink
Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 108 for adults and CNY 54 for children
3 restaurants
A bar/lounge
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Free manager's reception
Restaurants on site
Chinese Restaurant
Japanese Restaurant
No.99 Bar
Vienna Restaurant
Things to do
2 outdoor pools
Bicycle rentals
Billiards/pool table
Children's club
Children's pool
Full-service spa
Health club
Indoor pool
Outdoor tennis court
Piano
Playground
Sauna
Shopping
Spa tub
Steam room
Family friendly
2 outdoor pools
Children's club (surcharge)
Children's pool
Free area shuttle
Grocery/convenience store
In-room refrigerator
Indoor pool
Laundry facilities
Playground
Supervised activities for children (surcharge)
Conveniences
24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services
Business services
Business center
Conference center (3,003 square feet of space)
Meeting rooms
Outdoors
Barbecue grill
Garden
In the mountains
On a lake
Picnic area
Pool umbrellas
Terrace
Full-service spa
Facials
In-room massages
Spa open daily
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Elevator
Wheelchair-accessible parking
Wheelchair-accessible path of travel
More
1 building
6 floors
Baroque architecture
Built in 2003
Designated smoking areas
Reception hall
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Pillowtop mattress
Bathroom
Bathrobes
Bidet
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided
Entertainment
37-inch LCD TV with satellite channels
Food and drink
24-hour room service
Electric kettle
Free bottled water
Free minibar (limited items)
Refrigerator
More
Air conditioning (climate-controlled)
Desk
Phone
Separate sitting area
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: noon
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before 2 PM
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
The check-in location for Apartment - Exterior unit differs from the property location. Hotel features a shuttle from the main building to apartment building.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 200 per night
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately CNY 108 for adults and CNY 54 for children
Airport shuttle fee: CNY 500 per vehicle (one-way)
Rollaway bed fee: CNY 200 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
National rating
For the benefit of our customers, we have provided a rating based on our rating system.
Property is also known as
Guangzhou Phoenix City
Guangzhou Phoenix City Hotel
Phoenix City Guangzhou
Guangzhou Phoenix City
Guangzhou Phoenix City Hotel Hotel
Guangzhou Phoenix City Hotel Guangzhou
Guangzhou Phoenix City Hotel Hotel Guangzhou
Guangzhou Phoenix City Hotel Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
It was really nice, the property, its staff, breakfast etc all really nice. The kitchen closes -- and not 24hrs, so that was sometimes difficult, not getting food later in the day.
I have stayed here 4 times in the last 3 years and every time has been great. It is very clean, the staff is very attentive, despite the language difference and the breakfast buffet is excellent. A wonderful value for the money, for sure.
Although we arrived very late, the staff was pleasant! However, they told us nothing about where the buffet was located and we missed it. The tap water I used just to brush my teeth made me terribly sick with stomach cramping, dry heaves, sweating and diarrhea. Our room was not clean. The bathroom walls were dirty with some substance, the tea cup had unknown brown liquid in it. There was water in the tea kettle. I would not recommend this hotel or stay there again.
Whatever expectations you have, take then down about half a notch. The hotel is good, but left me wanting. The rooms look somewhat tired and the decor is outdated. The hallways are dark and sad. Also, I had a couple of negative run-ins with service staff that left a sour taste in my mouth. Plus, the hotel is really far away from anything interesting. Adequate seems to be the only word that comes to mind. WiFi was strong; no cable channels (they said they canceled their subscription but didn't update their information); coffee apparently is NOT included in a deluxe room; breakfast was ordinary and most items were cold; good looking pools but they open at 3pm. Just nothing too glamorous for all the boasting.
Customer service is great. Too far from everything, about one hour to the canton fair. rooms are clean, however, because of the strong humidity in the hotel do to the humid weather, I recommend you book an executive room to have access to the executive lounge, It has Windows that you can open to vent the room it helps with the strong humidity smell.
Excellent place to stay. Very Clean. Nice western food restaurant. Very kind staff although, asides from a few staff members, little English is spoken. Highly recommended.
I wish this hotel was different location. It takes one hour for shuttle to go to station or exhibition center. Taxi guys will rip you at night to go to this hotel with 4X price. Virtually nothing else exists within walking distance of this hotel.
It is a lovely hotel but presents a lot of communication problems and frustrations as their staff does not understand english!! The menus is boring and there is not enough options on the menu for Western people. The limited choices offered on the menu are seldom available!! It is very difficult to ask for something because they cannot understand ENGLISH. When I checked out on the 4th of May 2014 I was forced to make a payment for accommodation. I showed them the proof that the accommodation was paid on the 22nd of January. They could not understand me OR the written proof of payment. I spoke to the sales lady and she promised me that they would refund me if it was a duplication. They accepted on the 6th of May that they made and error, apologised and promised me a refund. Today is the 6th of June, one month later and I STILL HAVE NOT RECEIVED MY REFUND !!! All this is and the other frustrations in the restaurant, i.e. asking for a "tops sheet" for my bed and the duplicate payment at the reception is because they CANNOT COMMUNICATE OR UNDERSTAND ENGLISH!!!! I do not know where to turn to anymore as they owe me a refund and it is still OUTSTANDING. WARNING ....DO NOT MAKE A DUPLICATE PAYMENT AT RECEPTION AT ALL.
JACOMARIE SCHOLTZ
8/10 Good
David Gadisi, RSA
Mar 9, 2014
Liked: Cleanliness, staff & service, room comfort
CIGARETTE SMELL IN CORRIDORS.
The Hotel is well positioned, the staff are very friendly but Cigarette smell in Corridors is a serious problem. PLEASE IMPROVE YOUR VENTILATION IN CORRIDORS AND DON'T ALLOW PEOPLE TO SMOKE EVERYWHERE. Also encourage the staff to understand English. I will be coming back in three months, let me see the improvement.
The room and hotel was spacious and very clean and tidy. Breakfast buffet was great. The hotel's gardens and lake were great. Would stay again. The only thing would be the hotel's location, it is difficult to get to other places without a car/taxi.
Hotel is beautiful. Huge building. I was told by a few of the employees that since the area has so many new hotels - it's not as busy as it used to be - that's why I think the service has declined.
Luis
6/10 Okay
Tim, Melbourne VIC, Australia
Jun 5, 2013
Liked: Cleanliness
Four stars service for a five stars hotel
Behind the splendor of the design there is little to shout about. The age is catching up with the building, the corridors leading to the rooms are stuffy and dimly lit. The food in the Chinese restaurant is awful. imagine We couldn't order rice in a Chinese restaurant.
The plus side is the resort style with plenty of greenery and fresh air.
Staff attitude is average and insistent. I pointed out to a staff in the breakfast restaurant that the floor was wet and posed a risk to patrons but no ones took any action for the entire time I was dining there.
It's a great hotel. Big rooms, comfortable, with lots of things to do - two swimming pools, Karaoke, snooker, table tennis, bar, restaurants on site, and close to night life in the town.
Lobby and courtyard are beautiful. Sits at the base of a side hill that is stuffed with mansions. Quiet picturesque setting. My review is the same as the others before. Management or $$$ for upkeep are lacking. Mold in the bathroom, soiled carpets, worn bedding etc. great dinner buffet, but the linen table cloth that hadn't been laundered for a few meals spoiled it for me. Room service was similar to many Chinese hotels. English is a bit lean making it a trip to the local casino every time you order. My two cents...if you have a western menu, make sure the staff can understand what is on it. Overall, pretty good value for a Chinese hotel, but it needs a little elbow grease to return it to it's original luster.
Rather disappointing , my whole experience of this great 5 star resort hotel.
It is very far from airport and town, aprox. 1h travel. Check in takes long as staff's English is inadequate. The hotel is big and you have to find out where everything is by yourself.
Breakfast is more suited to Asians although it's supposedly international.
I found it boring.
I was with family to have a leisure and confined to my family only. We had great time.
The surroundings are very greenery a kind feeling that of living in a forest. Hotel provided good multi cuisine breakfast , Lunch & Dinner.
The overall feeling is very good. In fact my family like to visit once again.
If Somebody want to take a break from day to day stressful life, it will be a good choice to stay at Phoenix city hotel at Guangzhou.
Everything about the hotel itself was fine, however the concierge staff are terrible in their lack of knowledge. They didn't know there was a China Mobile store right in their own little community and, they sent me all the way to a ferry station in Shenzhen that doesn't even have ferries to Hong Kong/Kowloon, rather only to the airport or Macau. I was temporarily stranded because of them.
Also the service staff need a lot of improvement with English it is often difficult to get something done or have them understand what you want/need.