Front desk on checkout was not helpful trying to get transport to the airport it was like pulling teeth, then the Metro cab didn't arrive, I called reception and all she says was nothing they could do just call them, though out Australian mobile wasn't working...I did get through and after 50 mins was told the metro cab wasn't coming and had to arrange a Lyft lucky we just made it to the airport though I fell and hurt my knee in the process because we were rushing. No laundry facilities or any close, staff were no helpful eg I live near the hospital so I know some are over there, was told to look on my phone, it doesn't work! Asked where a pharmacy was, didn't know look at my phone again...younger people need to understand not everyone is great at searching your phone...how about have some knowledge of the area you work so you can provide this to your customers