Customer Service was terrible. I don’t think they spoke much English. The family lives there re in the front office. Husband, wife, kids and grandparent.
The room was smelly, chunks of wall, floor, and door corners were missing. Restroom exhaust fan was covered with thick, greasy lint that made it stink more. Beds were super hard and the floor was nasty. Walls were dirty, door trims.I Asked about the complimentary breakfast, it was coffee, juice and granola bar which was not set up when I checked out. There was not a working ice maker and the advertised pool was empty as it it has not been used in years. I clearly heard the woman mock me after I asked about the pool, ice maker, breakfast. We traveled over 8 hours and needed ice, clean place.
The main corporate office should do random inspections and remodel or make the repairs needed.