During our recent stay, the property experienced a power outage lasting approximately three hours in the evening, which prevented us from accessing hotel amenities, including the restaurants. While we greatly enjoyed the Polar Express experience, upon returning around 7 p.m. the hotel was completely dark, with no Christmas lights or other features operating. Unfortunately, there was no acknowledgment or apology from staff regarding the disruption. We typically enjoy our visits here, but this incident was disappointing given our past positive experiences.