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Mars Garden Wood Gotemba

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mars Garden Wood Gotemba

Exterior
Garden
Hot springs
2 Queen Beds Fuji View With Private Hot Spring | Premium bedding, down comforters, memory foam beds, in-room safe
View from property

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk
  • Housekeeping
  • Parking included

Explore the area

Map
1089 Higashitanaka, Gotemba, Shizuoka-ken, 412-0026
  • Fuji Bussharito Heiwa Park
    18 min walk
  • Lake Higashiyama
    19 min walk
  • Gotemba Premium Outlets
    3 min drive
  • Atsugi Air Base (NJA)
    69 min drive

Room options

View all photos for Two Queen Bed Fuji View middle floor, Non Smoking

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Fuji View middle floor, Non Smoking

  • 474 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for One floor reserved(6 next rooms), Non Smoking

One floor reserved(6 next rooms), Non Smoking | Premium bedding, down comforters, memory foam beds, in-room safe

One floor reserved(6 next rooms), Non Smoking

  • Sleeps 12
  • 12 Queen Beds

View all photos for Two Queen Bed Susono View middle floor, Non Smoking

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Susono View middle floor, Non Smoking

  • 474 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Fuji View [22 Hours Stay] IN2PM-OUT12AM [10%OFF Souvenir Discount TKT]

Premium bedding, down comforters, memory foam beds, in-room safe

Deluxe Room, 2 Queen Beds, Fuji View [22 Hours Stay] IN2PM-OUT12AM [10%OFF Souvenir Discount TKT]

  • 474 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Susono View [22 Hours Stay] IN2PM-OUT12AM [10%OFF Souvenir Discount TKT]

Premium bedding, down comforters, memory foam beds, in-room safe

Deluxe Room, 2 Queen Beds, Susono View [22 Hours Stay] IN2PM-OUT12AM [10%OFF Souvenir Discount TKT]

  • 474 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fuji Susono View Single Person Queen bed

Premium bedding, down comforters, memory foam beds, in-room safe

Fuji Susono View Single Person Queen bed

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Queen Bed Fuji View lower floor, Non Smoking

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Fuji View lower floor, Non Smoking

  • 474 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for 2 Queen Beds Fuji View With Private Hot Spring

2 Queen Beds Fuji View With Private Hot Spring | Bathroom | Combined shower/tub, designer toiletries, hair dryer, bathrobes

2 Queen Beds Fuji View With Private Hot Spring

  • 624 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Bed Susono View lower floor, Non Smoking

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Susono View lower floor, Non Smoking

  • 474 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Bed Fuji View higher floor, Non Smoking

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Fuji View higher floor, Non Smoking

  • 474 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Hakone View [22 Hours Stay] IN2PM-OUT12AM [10%OFF Souvenir Discount TKT]

Premium bedding, down comforters, memory foam beds, in-room safe

Deluxe Room, 2 Queen Beds, Hakone View [22 Hours Stay] IN2PM-OUT12AM [10%OFF Souvenir Discount TKT]

  • 474 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for 2 Queen Beds Fuji View With Private Outdoor Hot Spring

2 Queen Beds Fuji View With Private Outdoor Hot Spring | Bathroom | Combined shower/tub, designer toiletries, hair dryer, bathrobes

2 Queen Beds Fuji View With Private Outdoor Hot Spring

  • 624 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Bed Hakone View higher floor, Non Smoking

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Hakone View higher floor, Non Smoking

  • 474 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Bed Susono View higher floor, Non Smoking

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Susono View higher floor, Non Smoking

  • 474 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Bed Hakone View lower floor, Non Smoking

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Hakone View lower floor, Non Smoking

  • 474 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Bed Hakone View middle floor, Non Smoking

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Hakone View middle floor, Non Smoking

  • 474 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Bed Hakone View Middle Floor

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Hakone View Middle Floor

  • Sleeps 2
  • 2 Queen Beds

View all photos for Two Queen Bed Susono View Middle Floor

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Susono View Middle Floor

  • Sleeps 2
  • 2 Queen Beds

View all photos for Two Queen Bed Susono View Higher Floor

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Susono View Higher Floor

  • Sleeps 2
  • 2 Queen Beds

View all photos for Annex Twin Room With Open-Air Bath And Mountain View

Premium bedding, down comforters, memory foam beds, in-room safe

Annex Twin Room With Open-Air Bath And Mountain View

  • Sleeps 2
  • 2 Queen Beds

View all photos for Mount Fuji Foot Side Non-smoking Main Building Single

Premium bedding, down comforters, memory foam beds, in-room safe

Mount Fuji Foot Side Non-smoking Main Building Single

  • Sleeps 2
  • 1 Queen Bed

View all photos for Mount Fuji side Main building special room triple Non-smoking

Premium bedding, down comforters, memory foam beds, in-room safe

Mount Fuji side Main building special room triple Non-smoking

  • Sleeps 4
  • 2 Queen Beds and 1 King Bed

View all photos for Two Queen Bed Fuji View Higher Floor

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Fuji View Higher Floor

  • Sleeps 2
  • 2 Queen Beds

View all photos for Two Queen Bed Susono View Lower Floor

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Susono View Lower Floor

  • Sleeps 2
  • 2 Queen Beds

View all photos for Two Queen Bed Fuji View Middle Floor

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Fuji View Middle Floor

  • Sleeps 2
  • 2 Queen Beds

View all photos for Two Queen Bed Hakone View Lower Floor

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Hakone View Lower Floor

  • Sleeps 2
  • 2 Queen Beds

Triple Room With Mt Fuji Susono-View

  • Sleeps 3
  • 2 Twin Beds and 1 Queen Bed

View all photos for Hakone side Main building special room triple Non-smoking

Premium bedding, down comforters, memory foam beds, in-room safe

Hakone side Main building special room triple Non-smoking

  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Two Queen Bed Fuji View Lower Floor

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Fuji View Lower Floor

  • Sleeps 2
  • 2 Queen Beds

View all photos for Two Queen Bed Hakone View Higher Floor

Premium bedding, down comforters, memory foam beds, in-room safe

Two Queen Bed Hakone View Higher Floor

  • Sleeps 2
  • 2 Queen Beds

View all photos for Annex Twin Room With Private Hot Spring Bath And Mountain View

Premium bedding, down comforters, memory foam beds, in-room safe

Annex Twin Room With Private Hot Spring Bath And Mountain View

  • Sleeps 2
  • 2 Queen Beds

Similar properties

Front of property

Dormy Inn Express Gotemba Hot Springs

Spa
Parking included
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (361)
The price is $99
per night
$109 total
includes taxes & fees
Jan 5 - Jan 6
Dormy Inn Express Gotemba Hot Springs

About the neighborhood

Gotemba

When you stay at Mars Garden Wood Gotemba in Gotemba, you'll be on the boardwalk/promenade, a 3-minute drive from Gotemba Premium Outlets and 6 minutes from Fuji-Hakone-Izu National Park. .This luxury resort is 7.5 mi (12 km) from Fuji Speedway and 10.3 mi (16.6 km) from Lake Ashi.
View more Resorts in GotembaOpens in a new window

What's nearby

  • Gotemba Premium Outlets - 3 min drive
  • Hakone Venetian Glass Museum - 13 min drive
  • Ōwakudani - 18 min drive
  • Lake Ashi - 20 min drive
  • Hakone Kowakien Yunessun - 21 min drive

Getting around

  • Gotemba Station - 18 min walk
  • Narita Intl. Airport (NRT) - 112 min drive

Restaurants

  • ‪マクドナルド - ‬9 min walk
  • ‪はま寿司御殿場店 - ‬10 min walk
  • ‪ビッグボーイ御殿場店 - ‬13 min walk
  • ‪御殿場パークレーンズ - ‬1 min walk
  • ‪丸源ラーメン - ‬11 min walk

About this property

Mars Garden Wood Gotemba

Boardwalk/promenade resort with 3 restaurants and a full-service spa
Mars Garden Wood Gotemba offers 48 air-conditioned accommodations with safes and complimentary bottled water. Memory foam beds feature down comforters and premium bedding. Digital television is provided. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and complimentary toiletries. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the resort include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa La Foret de Beaute has 4 treatment rooms. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna. Children under 18 years old are not allowed in the spa without adult supervision.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.

Make yourself at home in one of the 48 air-conditioned rooms featuring refrigerators. Your memory foam bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including hot springs and a sauna. Additional amenities at this resort include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy Italian cuisine at イタリアン　フェニーチェ, one of the resort's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Local cuisine breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.
Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
イタリアン　フェニーチェ - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required.
カフェ　ヴェール・フイユ - This coffee shop serves light fare only. Reservations are required. Open daily.
銀明翠　鉄板焼 - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open select days.
銀明翠　京会席 - This restaurant specializes in Japanese cuisine and serves breakfast and dinner. Reservations are required. Open daily.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,840 for adults and JPY 3,630 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • イタリアン　フェニーチェ
  • カフェ　ヴェール・フイユ
  • 銀明翠　京会席
  • 銀明翠　鉄板焼

Things to do

  • Full-service spa
  • Hot springs
  • Library
  • Sauna

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On the boardwalk/promenade

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath

Accessibility

  • No elevator

More

  • 12 floors
  • Banquet hall
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch HDTV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8 PM
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Check-out time is 11 AM for breakfast included bookings.
Breakfast is not included in the breakfast rates for children age 5 and under, and can be requested onsite for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately JPY 4840 for adults and JPY 3630 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Children under 18 years old are not allowed in the spa without adult supervision
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Mars Garden
Mars Garden Wood
Mars Garden Wood Gotemba
Mars Garden Wood Hotel
Mars Garden Wood Hotel Gotemba
Mars Wood
Mars Garden Wood Gotemba Resort
Mars Garden Wood Resort
Mars Wood Gotemba Gotemba
Mars Garden Wood Gotemba Resort
Mars Garden Wood Gotemba Gotemba
Mars Garden Wood Gotemba Resort Gotemba

Mars Garden Wood Gotemba Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 422 out of 576 reviews" "
Rating 8 - Good. 129 out of 576 reviews" "
Rating 6 - Okay. 12 out of 576 reviews" "
Rating 4 - Poor. 6 out of 576 reviews" "
Rating 2 - Terrible. 7 out of 576 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Atsuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, the breakfast was fantastic, and everything was just perfect. I would come back again, with my parents next time
Stayed 2 nights in Aug 2024

10/10 Excellent

Sven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family loved the activities at the hotel. So we're always looking forward to coming home in the evening after exploring Fuji Hakone area.
Stayed 3 nights in Aug 2024

10/10 Excellent

Alba

Stayed 2 nights in Jul 2024

8/10 Good

Bowen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities and room amenities are quite good, with a router in the room to ensure a stable internet connection. The service is as courteous as always. The restaurant in the hotel is priced at 10,000 yen. Unfortunately, there isn't a bar where you can have a drink. If you want to enjoy some drinks and yakitori, you need to walk about ten minutes to Gotemba Station, or you can ask the hotel front desk to call a taxi for you. There is a bus stop just five minutes away downstairs, where you can catch a long-distance bus to Tokyo, a free bus to Onsen, and various city buses. The Imperial Palace Park and the temple are not far from here.
Stayed 2 nights in Jul 2024

10/10 Excellent

Mitsuko

Liked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

WING SHUET SUE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with not many guests so we enjoyed the public hotspring like it was private most of the time. We missed the light fountain as it was raining heavily. Would recommend this to anyone planning to stay in Gotemba.
Stayed 3 nights in Jun 2024

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff, unbelievable food. 5 stars all around
Stayed 1 night in Jun 2024

10/10 Excellent

Takahiro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing garden and views of Mt Fuji
Stayed 1 night in May 2024

10/10 Excellent

FENGYI

Stayed 1 night in Apr 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Dated hotel in a quiet town near Mt Fuji
Spacious room because its a real dated hotel. Check in in the evening and the staff on shift were wonderful and friendly. But checking out in the morning 2 nights later, oh the staff were not friendly at all.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Angela

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Gotemba
Terrible service from breakfast service staff with little to no English. Only one night stay, amazing room with private hot bath, but the service from staff spoiled the experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Chun Ho

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, private hot spring in room with fair price
Stayed 1 night in Mar 2024

8/10 Good

Hing Yu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 2 nights on the Fuji view room with private hot spring, the room is spacious for 2 even for 4, the king size beds are excellent, pillows and blanket are top class, you can see the fuji mountain lying on bed if the weather allows, but unfortunately, 1 small building has blocked some part of it (very small portion), but u can go to the top floor shared area to take pictures with better angle ~ The private hot spring is nice with view of fuji mountain, but it takes time to accumulate hot water, its refreshing ~ the only compliant is that if you are not taking a taxi to the hotel, you will need to spend sometime finding the road or the entrance of the hotel ~ you may find convienient store around and a bus stop nearby which u can take free bus to outlet or a ride to other major area ~ 9/10 recommended ~
Stayed 2 nights in Jan 2024

10/10 Excellent

WENWEI

Stayed 1 night in Jan 2024

10/10 Excellent

Kheng Guan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gotemba, what a wonderful place to relax.
Fabulous! Pleasant staff. Nice onsen in house. Great view of Mount Fuji from our room. The breakfast at the hotel was superb. Close to many convenient stores and Gotemba Premium Outlets. Easy access from this hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

GUS

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel. The hotel in Gotenba, Japan is very nice, but also conveniently located on the main highway. It offers a beautiful view of Mt Fuji and Hakone, making it a perfect choice for nature lovers. Additionally, it is very close to the premium outlet, providing easy access for shopping enthusiasts.
Stayed 2 nights in Dec 2023

10/10 Excellent

Noam

Stayed 1 night in Dec 2023

4/10 Poor

Cheong Yoke

Stayed 2 nights in Dec 2023

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Mars Garden Wood Gotemba- the onsen was beautiful and peaceful. The koi pond and water show were so fun to watch. The room was spacious and the hotel full of amenities we appreciated.
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Brandon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family of 4 found the rooms to be spacious, clean and could use an update. The location is 6 min walking distance to grocery store but the area has limited restaurants. The breakfast at the restaurant was a nice treat, the food was good. Staff and service are professional, helpful and speak English. We were looking forward to using the foot bath but unfortunately it was under maintenance. We frequented the public baths and enjoyed the spa amenities.
Stayed 3 nights in Nov 2023

8/10 Good

Elyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious, neat and comfortable Breakfast was delicious and comforting to my liking. Enjoy the onsen and mount fuji view. But wish staff can be better verse in English, very difficult to communicate even in simplest English
Stayed 2 nights in Oct 2023

10/10 Excellent

alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Marion

Stayed 1 night in Oct 2023