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Stipp Hotel Gisenyi

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Stipp Hotel Gisenyi

Standard Double or Twin Room | Terrace/patio
Standard Double or Twin Room | Minibar, in-room safe, desk, iron/ironing board
Reception
Lobby sitting area
Property grounds

Reviews

6.4 out of 10

Popular amenities

  • Gym
    Gym
  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
311 Avenue de la Comiche, P.O.Box 2834, Gisenyi
  • Rwanda Tourism University College
    5 min walk
  • Université Libre de Kigali
    13 min walk
  • Gisenyi Beach
    14 min walk
  • Gisenyi (GYI)
    9 min drive

Room options

Double or Twin Room

  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Single Room

  • Sleeps 1
  • 1 Twin Bed

Family Suite

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
Pool
Gorillas Lake Kivu Hotel
Pool
Kids pool
Parking included
Free WiFi
3.7 out of 5, Good, (36)
The price is $76
per night
$90 total
includes taxes & fees
Dec 5 - Dec 6
Gorillas Lake Kivu Hotel

Reviews

6.4
Rating 10 - Excellent. 2 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 2 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandre

Stayed 2 nights in Jun 2024

10/10 Excellent

Bonitus

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place! Would recommend to others
Stayed 1 night in Sep 2023

8/10 Good

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

2/10 Terrible

Verified traveler

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Higiene in this hotel is next to none, the hallways smell like dirty bathrooms, as well as the rooms. We found bugs on our beds. And the breakfast was horrible. The staff made me a receipt attached to two wrong payments made by different cards which I have no idea who’s they are. The bathrooms were so filthy we did not even use them. Even after asking for it to be cleaned We had a horrible time in these facilities, unfortunately. Never going there again. Not worth it.
Stayed 1 night in Dec 2019

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service
There are better options in the area
I've stayed in Gisenyi several times and i've tried some of the other hotels in the area. So this is mostly a comparison with what else Gisenyi has to offer. I stayed one night. This hotel has some great amenities like a gym (I did not see it), Pool, and Sauna. They are also very close to the border with DRC. However, I would argue that it isn't worth the price. This hotel is outdated. The room I stayed in was quite tight, and the bathroom very small. Though the bed was nice and the balcony was great. The breakfast was meh, mostly the breakfast foods were not well presented and the table cloths were not clean. Bigger than that, the hotel did not seem to know how to verify my payment through hotels.com. They accused me of not paying and threatened to call the police. I asked them multiple times including the time they knocked on my door at 9pm, to please call hotels.com. The first thing I did was email them my reservation confirmation. While they continued to say that I had not paid. I found them to be very rude, unprofessional, and accusatory. In the end, I called hotels.com and hotels.com called the hotel to confirm the payment. I could not recommend this hotel again. There are many better hotels at a cheaper or equal price point.
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel vieillot et chambres pas au niveau
Hotel tres bien situe avec beau jardin mais dans un etat deplorable. Chambres vieillotes, pas d’insonorisation, pas de prises fonctionnels pour recharger appareils électroniques, peu ou pas de wifi dans les chambres, et personnel peu à l’écoute.
Stayed 2 nights in Jun 2023