Firstly, I only give 1 or 5 stars, everything in the middle is pointless.
Now, being that the hotel is marketted as 5 stars, I have to rate it from that persepctive..... here's the reasons for a bad rating:
Very dated
Sun beds either broken or just cheap n terrible, or possibly both.
Door key broke, had to walk to and from reception repeatedly.
And most of all, the room I booked was advertised as with balcony, with space to sit out, we didn't get this. Only a double door with a railing. This was the main and only reason I chose this hotel over The Elliot.
The food in the hotel was very good.