My husband and I had a wonderful stay at Ibis Gent Centrum St. Baafs Kathedraal hotel from Sep 6 to Sep 12 and would like to sincerely thank the entire team for their exceptional service.
The hotel is spotless, and the housekeeping team did an excellent job — the room was cleaned thoroughly every day, towels were changed regularly.The bed was especially comfortable, ensuring a great night's sleep.
The location is absolutely perfect: right in the heart of the historic center, within walking distance of many major landmarks and attractions.
Breakfast was another highlight of our stay. There was a fantastic selection of both hot and cold options, as well as a wide variety of fresh pastries and baked goods.
But what truly sets this hotel apart is the outstanding service and the incredible staff. We are especially grateful for the way the team responded during a very difficult moment. My husband had a cardiac episode during our stay, and the staff (lovely Juultje and Jana) reacted with professionalism and care. They quickly asked all the necessary questions and called an ambulance without hesitation. Their calm support and willingness to help meant the world to us. It was an overwhelming situation, but their presence was a source of real comfort.
Thank you again to the entire team — your kindness and empathy made a huge difference and will never be forgotten.
We would definitely stay again at this hotel and recommend it to everyone staying in historical center of Gent.