2/10 Terrible
John
Dec 9, 2024
Disliked: Cleanliness, staff & service, amenities
I personally called and asked about pet fees and deposits prior to booking. Yet when I arrived I was informed that there would be a $20 per pet ,pet deposit.
Since I knew that my pets would not cause any damage. I really didn't mind the pet deposit. However, on the morning of checkout I was informed that not only was it not a deposit but a fee but that it was daily. I was then informed that I would be charged an additional $40 that would be non-refundable by the front desk clerk. When I explained to him that I'd called and asked about this and that I was not paying the second $40 he called the police on me told me I was not welcome in that hotel. I explained to him that I called the number at the hotel and spoke to someone at the front desk. He called me a liar and told me that that wasn't the number to the hotel. I then called him on the phone and said hi. I'm talking to you now with the number I called on and he still refused to admit that that was the number to the hotel.
Upon arrival checking into the room I found no blankets or pillows for the extra bed. The breakfast is hardly Continental it's cold boiled eggs, waffles and non-name brand cereal, a communal picture of milk and yogurt cups. It's hardly anything like the rest of the choice hotels that I've stayed in
John
Stayed 2 nights in Dec 2024