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JEN Penang Georgetown by Shangri-La

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JEN Penang Georgetown by Shangri-La

Interior entrance
Outdoor pool, pool umbrellas, sun loungers
Interior
City view
Garden

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service
  • Breakfast available
  • Laundry

Explore the area

Map
Magazine Road, George Town, Penang, 10300
  • 1st Avenue Mall
    1 min walk
  • Wembley Cafe
    1 min walk
  • Penang Sentral
    27 min drive
  • Penang (PEN-Penang Intl.)
    26 min drive

Room options

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • 646 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds (Club)

City view

Deluxe Room, 2 Twin Beds (Club)

  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

  • 646 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Down comforters, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite King

Down comforters, in-room safe, desk, laptop workspace

Executive Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Down comforters, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Deluxe twin Room

Down comforters, in-room safe, desk, laptop workspace

Deluxe twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Family Room

Down comforters, in-room safe, desk, laptop workspace

Club Family Room

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Club Deluxe Room

Down comforters, in-room safe, desk, laptop workspace

Club Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Club Deluxe Twin Room

Down comforters, in-room safe, desk, laptop workspace

Club Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment

Down comforters, in-room safe, desk, laptop workspace

Apartment

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite Twin

Down comforters, in-room safe, desk, laptop workspace

Executive Suite Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Deluxe King Room

Down comforters, in-room safe, desk, laptop workspace

Club Deluxe King Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

St.Giles Wembley Penang

Pool
Kids pool
Parking included
Free WiFi
4.2 out of 5, Very Good, (850)
The price is $72
per night
$81 total
includes taxes & fees
Jan 5 - Jan 6
St.Giles Wembley Penang

About the neighborhood

George Town

With a stay at JEN Penang Georgetown by Shangri-La, you'll be centrally located in George Town, steps from 1st Avenue Mall and KOMTAR. .This family-friendly hotel is 0.6 mi (0.9 km) from Prangin Mall.

What's nearby

  • 1st Avenue Mall - 1 min walk
  • KOMTAR - 2 min walk
  • Penang Times Square - 6 min walk
  • Pinang Peranakan Mansion - 3 min drive
  • Swettenham Pier Cruise Terminal - 3 min drive

Getting around

  • Penang Sentral - 27 min drive
  • Penang Intl. Airport (PEN) - 26 min drive

Restaurants

  • ‪Châteraisé - ‬1 min walk
  • ‪Sin Nam Hong Cafe - ‬2 min walk
  • ‪A&W - ‬1 min walk
  • ‪KFC - ‬2 min walk
  • ‪Matcho Cafe - ‬2 min walk

About this property

JEN Penang Georgetown by Shangri-La

Family-friendly George Town hotel connected to a shopping center, steps from 1st Avenue Mall
JEN Penang Georgetown by Shangri-La offers 443 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. 40-inch LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.
Make yourself at home in one of the 443 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Be sure to enjoy recreational amenities, including a 24-hour health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for lunch, dinner, or brunch at Cafe Jen, a restaurant which specializes in local and international cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Cafe Jen - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Lobby Lounge - This café specializes in local and international cuisine and serves light fare only. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (MYR 72 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
The breakfast fee is RM 66 per adult and RM 33 per child until December 31, 2024.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 531 out of 1001 reviews" "
Rating 8 - Good. 364 out of 1001 reviews" "
Rating 6 - Okay. 68 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

CLAUDIA

Stayed 2 nights in Sep 2024

8/10 Good

Yuen Kwan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 stars for a 4 star hotel
Stayed 4 nights in Sep 2024

8/10 Good

subhasi, VANCOUVER

Traveled with family
Liked: Amenities
Unfriendly staff. Check in was okay. Breakfast selections were really good. Staff were very friendly and helpful in the cafeteria. Rooms were okay kind of outdated.
Stayed 2 nights in Sep 2024

10/10 Excellent

Pak Keong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently located around places of attractions
Stayed 3 nights in Sep 2024

8/10 Good

Thomas, Laguna Niguel

Liked: Cleanliness, staff & service
Hotel is nice. But this is no 5 star hotel. Pool is just ok
Stayed 1 night in Sep 2024

10/10 Excellent

Tan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jen hotel staff are friendly and supportive
Stayed 4 nights in Sep 2024

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Sep 2024

8/10 Good

KIM SUAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Good guest service experience. Super efficient housekeeping. Highly recommended.
Stayed 3 nights in Aug 2024

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the room is good and clean. Good location. Will consider this hotel if i am back here.
Stayed 3 nights in Aug 2024

6/10 Okay

Tuck Wah

Traveled with family
Liked: Staff & service
While hotel has always been my favourite whenever I visited Georgetown due to it's location to various food options and places of interest, management seems to be neglecting state of rooms and amenities. Dust is clearly visible on walls, USB ports for charging is no longer working and two treadmills in gym is not working properly. Will be looking elsewhere for my next visit since getting around with Grab is so convenient nowadays.
Stayed 2 nights in Aug 2024

10/10 Excellent

Binte Attan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I am satisfied with the facilities and services.
Stayed 3 nights in Aug 2024

10/10 Excellent

Wee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Nice hotel in good location
Stayed 2 nights in Aug 2024

8/10 Good

Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Very good location. Next door is The Top. Convenient and centred.
Stayed 2 nights in Aug 2024

6/10 Okay

Wing Ni

Traveled with family and small children
The cleanliness of the hotel room is questionable as I found an old slipper by the side of the bed upon walking into the room. Front desk staff wasn't very helpful in helping to arrange rides to airport and wasn't knowledgeable about tourist attractions.
Stayed 3 nights in Aug 2024

10/10 Excellent

Goh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location and cleaniless of the room
The room is spacious and clean. The bed was comfy. It is located in the city. Easy accessible to eateries. Next to it is a shopping mall. Will definitely stay here again if to visit penang.
Stayed 3 nights in Aug 2024

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access to local attractions.
Stayed 2 nights in Jul 2024

10/10 Excellent

Nardrdee

Stayed 2 nights in Jul 2024

10/10 Excellent

Chi Ho

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Hotel was good. The vicinity however was very busy & difficult to cross road safely.
Stayed 2 nights in Jul 2024

8/10 Good

Mui San

Traveled with family
Liked: Cleanliness, staff & service
Very convenient. Just beside 1st avenue
Stayed 4 nights in Jul 2024

10/10 Excellent

Gilbert

Stayed 4 nights in Jul 2024

10/10 Excellent

Kay Yin Fiona, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and beautiful room. Short walking distance to 3 shopping centres in the vicinity.
Stayed 3 nights in Jul 2024

6/10 Okay

Tarant

Liked: Staff & service
Not bad
Stayed 2 nights in Jul 2024

10/10 Excellent

Chua Simon Guan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location in the city
Stayed 3 nights in Jul 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location ! Bed is super comfortable and slept well
Stayed 2 nights in Jul 2024