We stayed at this hotel for four nights, as a base for exploring Genoa and the Cinque Terre. On the plus side, the location was convenient, within walking distance from both the city centre and the train station. The room was spacious enough but the shower was extremely small, barely enough for a normal-sized person. The most annoying aspect was the existence of too many confusing rules regarding check-in, check-out, room keys etc, all arising from the fact that there is no night lobby service. What's worse, these rules were often communicated to us in a bossy and rude manner from some of the staff. The management should understand that people coming to the hotel for holidays do not like to be bossed-around and want their stay to be simple and relaxing. Overall, it was not a pleasant experience.