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River Terrace Resort & Convention Center

3.5 star property

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Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Exterior
Signature Room - 2 Queen Beds River View | In-room safe, iron/ironing board, free WiFi, bed sheets
Reception
Outdoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$104
$92 nightly
$104 total
Total with taxes and fees
Jan 25 - Jan 26

Explore the area

View in a map
240 River Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪4 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪5 min walk‬
  • Place, Gatlinburg Convention Center
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

8.2 out of 10
Very good
(44 reviews)
  • 252 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(43 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

7.0 out of 10
Good
(4 reviews)
  • 600 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • River view

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

8.8 out of 10
Excellent
(15 reviews)
  • 192 sq ft
  • Sleeps 2
  • 1 King Bed
  • River view

View all photos for Signature Room - 1 King Bed

Signature Room - 1 King Bed | Balcony

Signature Room - 1 King Bed

  • 192 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room - 2 Queen Beds River View

Signature Room - 2 Queen Beds River View | Balcony view

Signature Room - 2 Queen Beds River View

8.0 out of 10
Very good
(7 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • River view

View all photos for Signature Room - 2 Queen Beds

Signature Room - 2 Queen Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Signature Room - 2 Queen Beds

7.4 out of 10
Good
(13 reviews)
  • 252 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

8.6 out of 10
Excellent
(20 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • River view

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Jan 25 - Jan 26
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About the neighborhood

Gatlinburg

With a stay at River Terrace Resort & Convention Center in Gatlinburg (Downtown Gatlinburg), you'll be a 4-minute walk from Ripley's Aquarium of the Smokies and 15 minutes by foot from Great Smoky Mountains National Park. .This resort is 0.3 mi (0.5 km) from Anakeesta and 0.3 mi (0.5 km) from Gatlinburg SkyPark.
View more Resorts in GatlinburgOpens in a new window

What's nearby

  • Gatlinburg SkyPark - 4 min walk - 0.3 miles
  • Gatlinburg Space Needle - 4 min walk - 0.3 miles
  • Ripley's Aquarium of the Smokies - 5 min walk - 0.3 miles
  • Gatlinburg Convention Center - 6 min walk - 0.4 miles
  • Anakeesta - 6 min walk - 0.4 miles

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Puckers Sports Bar - ‬6 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬5 min walk
  • ‪Tennessee Cider Company - ‬4 min walk
  • ‪Subway - ‬4 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬5 min walk

About this property

River Terrace Resort & Convention Center

Resort with free breakfast, 4-minute walk to Ripley's Aquarium of the Smokies
River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with hydromassage showerheads, and hair dryers. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 205 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this resort include gift shops/newsstands, a banquet hall, and a vending machine.
A complimentary on-the-go breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 7 buildings
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

River Terrace Resort & Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 412 out of 1011 reviews
Rating 8 - Good. 251 out of 1011 reviews
Rating 6 - Okay. 156 out of 1011 reviews
Rating 4 - Poor. 111 out of 1011 reviews
Rating 2 - Terrible. 81 out of 1011 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room It was big Had a nice sized mini fridge, a kitchen sink and a jacuzzi/spa tub with shower Also had two stools and a table
Stayed 2 nights in Oct 2025

4/10 Poor

Gary

Stayed 3 nights in Oct 2025

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

2/10 Terrible

Debra

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse stay ever and we have been coming once or twice a year for the past six years. The room was filthy not just dirty FILITHY!!!! Customer service was TERRIBLE!!!!!!! We will never stay here again!!!!
Stayed 4 nights in Oct 2025

8/10 Good

Randall

Traveled with family
Our stay didn’t disappoint everything we expected.
Stayed 2 nights in Oct 2025

6/10 Okay

Khoa

Traveled with family
Disliked: Property conditions & facilities
Convenient, close to Aquarium
Stayed 3 nights in Oct 2025

8/10 Good

Debra

Stayed 3 nights in Oct 2025

8/10 Good

Jeffery

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2025

6/10 Okay

Jordan, Clarksville

Traveled with family
Liked: Cleanliness, staff & service
They need to update the rooms and provide breakfast at the hotel not just a grab and go. We had a rocky start but the staff was amazing at handling the chaos.
Stayed 2 nights in Oct 2025

2/10 Terrible

Dawn Marie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bugs in my room. There was no hot water, and staff was unconcerned. Maintenance said too many people were showering. The bathroom and bed area were not refurbished in the last 50 years, literally. The tub was in a state of disrepair. There was no drain cover in the sink. There is no housekeeping between check/in and check/out.
Stayed 4 nights in Oct 2025

4/10 Poor

WILLARD

Traveled with partner
Disliked: Staff & service
Room wasn’t ready for 2 hours after promised check-in. Was sent to a table to get my parking pass, was asked to join a property review for time share. I declined explaining we were heading into the national park, I was told they were now closed. I challenge that but was told there was a change where the Governor hadn’t extended it and all the park sites were closed. This was Friday, found out from other travels on Sunday the parks never closed. We lost a whole day we could have enjoyed, that’s wrong.
Stayed 3 nights in Oct 2025

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room I originally booked was not ready on time. Instead of waiting, I had to accept a room that was deteriorated with a brick for a mattress. The room was so old that even clean, looked dirty. The staff was nice, but the room was unacceptable for the price.
Stayed 3 nights in Oct 2025

6/10 Okay

MARY

Disliked: Cleanliness, staff & service, property conditions & facilities
Ck in was 4 pm and o got there at 6
Stayed 3 nights in Oct 2025

10/10 Excellent

CAROL, Bloomington

Stayed 1 night in Oct 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location if you want to experience Gatlinburg without your car. Can be quite noisy and you will hear your neighbors as well. Comfortable bed and clean. Bears frequent the creek and grounds.
Stayed 5 nights in Oct 2025

4/10 Poor

Samantha

Stayed 1 night in Oct 2025

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gatlinburg

This is an older hotel, but in good condition. The hotel is clean and comfortable, the staff is friendly. It's right next to the aquarium and very walkable to the downtown area. Breakfast items are limited.
Stayed 2 nights in Oct 2025

4/10 Poor

Ronald

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
no cold water at sink fixed myself,tv cable would not stay connected. no power at any wall plug when ck in. that was fived in about 30 min
Stayed 4 nights in Oct 2025

4/10 Poor

Samantha

Liked: Cleanliness, room comfort
Disliked: Staff & service

Not what was expected!

The room was dated? But clean. My biggest complaint is that our room wasn’t ready when we checked in at 4pm. We had to wait an additional hour after being on the road for almost 7 hours. They said they were short staffed and would text us when the room was ready, but we never received any texts. We had to physically go back to the receptionist to ask if our room was ready. We also extended a day and apparently that info wasn’t communicated efficiently because on Sunday we were interrupted multiple times by housekeeping. With one housekeeper entering our room while we were still inside. Talk about unacceptable. We also booked a river front and did not get that: our view was primarily of a parking lot.
Stayed 2 nights in Oct 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The balcony and view of the mountains was peaceful and calming
Stayed 3 nights in Oct 2025

6/10 Okay

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Dennis

Traveled with partner
Liked: Cleanliness
Very convenient to downtown Gatlinburg!
Stayed 3 nights in Oct 2025

2/10 Terrible

Daryl

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk could not communicate with her cleaning staff to inspect my mother‘s room and she had to wait outside for 2 1/2 hours. Then their key card system went down and they could not provide keys to anybody throughout the rest of the evening until the next morning. The breakfast is a grab and go very basic with limited items.Dated rooms
Stayed 3 nights in Oct 2025

4/10 Poor

Richard

Disliked: Property conditions & facilities

Not worth the $$

Balcony was outdated good view of mountains and parking lot. The room was outdated and need of maintenance. Didn’t know about a $50 room deposit at time of check in. Not good overall experience. Pictures on line didn’t match the room😠
Stayed 3 nights in Oct 2025

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable bed
Stayed 2 nights in Oct 2025