8/10 Good
Phillip
Sep 21, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff upon arrival.
Cold water was handed to us by the valet which whom was the bell hop ad well.
Front desk team did all they can ro help us enjoy my wife birthday weekcation.
A bigger family needed our room type and they gave it to them and upgraded us for the inconvenience. Room havd a great ocean and pool view as well as close to the Rainforest cafe and Ihop.
Only issues was the frig that was in the bed room did not work which they came the next day and fix but we had the wine frig to keep our stuff cold until it was. A/c had a stail smell which housekeeping cam that night to try to fix and the following morning. Robes were stained with idk what and out of all the trash cans in the room only 1 had trash bags.
Oh, due to the previous storm the phones were out and the only way to contact the front desk was to text them by cell phone.
Overall, we had a great time regardless of the issues that was honestly fixed as they got to it.
Thank you Galveston Hilton resort team for making my wife enjoy her stay.
Phillip
Stayed 2 nights in Sep 2024