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THE BASICS FUKUOKA

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for THE BASICS FUKUOKA

Reception
Executive Twin Room with Club Lounge Access, Non Smoking (Episode 5) | In-room safe, blackout drapes, free WiFi, bed sheets
In-room safe, blackout drapes, free WiFi, bed sheets
Exterior detail
Reception

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Gym
    Gym
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Free WiFi
    Free WiFi

Explore the area

Map
2-14-1, Hakataeki Higashi, Hakata-ku, Fukuoka, Fukuoka, 812-0013
  • Amu Plaza Hakata
    14 min walk
  • Canal City Hakata
    2 min drive
  • Sumiyoshi Shrine
    2 min drive
  • Fukuoka (FUK)
    6 min drive

Room options

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 6)

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 6)

  • 517 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Double Room, Non Smoking (Suite King)

Double Room, Non Smoking (Suite King) | In-room safe, blackout drapes, free WiFi, bed sheets

Double Room, Non Smoking (Suite King)

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 4)

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 4)

  • 463 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 5)

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 5)

  • 463 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Run of the House(No requests acceptable) for Single Use, Non Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Run of the House(No requests acceptable) for Single Use, Non Smoking

  • 215 sq ft
  • Sleeps 2
  • 2 Large Twin Beds OR 1 Double Bed

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 3)

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 3)

  • 377 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 1)

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 1)

  • 328 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Executive Double Room with Club Lounge Access, Non Smoking (Episode 2)

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Double Room with Club Lounge Access, Non Smoking (Episode 2)

  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 3) (Single Use)

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 3) (Single Use)

  • 377 sq ft
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 5) (Single Use)

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 5) (Single Use)

  • 463 sq ft
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Deluxe Twin Family Room, Non Smoking (Chapter 4)

In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Twin Family Room, Non Smoking (Chapter 4)

  • 484 sq ft
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking, Corner (Chapter 3)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Twin Room, Non Smoking, Corner (Chapter 3)

  • 404 sq ft
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking (Chapter 3)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Double Room, Non Smoking (Chapter 3)

  • 398 sq ft
  • Sleeps 5
  • 1 Queen Bed

View all photos for Moderate Double Room, Non Smoking (Chapter 2)

In-room safe, blackout drapes, free WiFi, bed sheets

Moderate Double Room, Non Smoking (Chapter 2)

  • 248 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Chapter 3)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Twin Room, Non Smoking (Chapter 3)

  • 377 sq ft
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking (Chapter 3) (Single Use)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Twin Room, Non Smoking (Chapter 3) (Single Use)

  • 377 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Twin Family Room, Non Smoking (Chapter 4) (Single Use)

In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Twin Family Room, Non Smoking (Chapter 4) (Single Use)

  • 484 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking, Corner (Chapter 3) (Single Use)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Twin Room, Non Smoking, Corner (Chapter 3) (Single Use)

  • 404 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 1) (Single Use)

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 1) (Single Use)

  • 328 sq ft
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Standard Double Room, Non Smoking (Chapter 1)

Standard Double Room, Non Smoking (Chapter 1) | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Double Room, Non Smoking (Chapter 1)

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, Non Smoking (Story)

Twin Room, Non Smoking (Story) | In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room, Non Smoking (Story)

  • 797 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Moderate Twin Room, Non Smoking (Chapter 2) (Single Use)

In-room safe, blackout drapes, free WiFi, bed sheets

Moderate Twin Room, Non Smoking (Chapter 2) (Single Use)

  • 301 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking (Chapter 3) (Single Use)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Double Room, Non Smoking (Chapter 3) (Single Use)

  • 398 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room with Club Lounge Access, Non Smoking (Episode 2) (Single Use)

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Double Room with Club Lounge Access, Non Smoking (Episode 2) (Single Use)

  • 312 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 6) (Single Use)

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 6) (Single Use)

  • 517 sq ft
  • Sleeps 1
  • 2 Double Beds

View all photos for Executive Twin Room with Club Lounge Access, Non Smoking (Episode 4) (Single Use)

In-room safe, blackout drapes, free WiFi, bed sheets

Executive Twin Room with Club Lounge Access, Non Smoking (Episode 4) (Single Use)

  • 463 sq ft
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Moderate Double Room, Non Smoking (Chapter 2) (Single Use)

In-room safe, blackout drapes, free WiFi, bed sheets

Moderate Double Room, Non Smoking (Chapter 2) (Single Use)

  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking (Chapter 1) (Single Use)

In-room safe, blackout drapes, free WiFi, bed sheets

Standard Twin Room, Non Smoking (Chapter 1) (Single Use)

  • 215 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Moderate Twin Room, Non Smoking (Chapter 2)

In-room safe, blackout drapes, free WiFi, bed sheets

Moderate Twin Room, Non Smoking (Chapter 2)

  • 301 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Twin Room, Non Smoking (Chapter 1)

In-room safe, blackout drapes, free WiFi, bed sheets

Standard Twin Room, Non Smoking (Chapter 1)

  • 215 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Run of the House(No requests acceptable) for 2 people, Non Smoking

In-room safe, blackout drapes, free WiFi, bed sheets

Run of the House(No requests acceptable) for 2 people, Non Smoking

  • 215 sq ft
  • Sleeps 3
  • 2 Large Twin Beds OR 1 Double Bed

View all photos for Story King Room

In-room safe, blackout drapes, free WiFi, bed sheets

Story King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room-Episode 4

In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room-Episode 4

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room-Episode 2

In-room safe, blackout drapes, free WiFi, bed sheets

Double Room-Episode 2

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room-Episode 1

In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room-Episode 1

  • Sleeps 2
  • 2 Double Beds

View all photos for Twin Room-Episode 3

In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room-Episode 3

  • Sleeps 2
  • 2 Double Beds

View all photos for Twin Room-Chapter 3

In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room-Chapter 3

  • Sleeps 3
  • 2 Double Beds

View all photos for Twin Room-Episode 6

In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room-Episode 6

  • Sleeps 2
  • 2 Double Beds

View all photos for Twin Room-Chapter 2

In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room-Chapter 2

  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room-Chapter 1

In-room safe, blackout drapes, free WiFi, bed sheets

Double Room-Chapter 1

  • Sleeps 2
  • 1 Double Bed

View all photos for Story Twin Room

In-room safe, blackout drapes, free WiFi, bed sheets

Story Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Twin Room-Episode 5

In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room-Episode 5

  • Sleeps 2
  • 2 Double Beds

View all photos for Twin Room-Chapter 1

In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room-Chapter 1

  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room-Chapter 3

In-room safe, blackout drapes, free WiFi, bed sheets

Double Room-Chapter 3

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room-Chapter 4

In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room-Chapter 4

  • Sleeps 4
  • 2 Double Beds

View all photos for Conner Twin Room-Chapter 3

In-room safe, blackout drapes, free WiFi, bed sheets

Conner Twin Room-Chapter 3

  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room-Chapter 2

In-room safe, blackout drapes, free WiFi, bed sheets

Double Room-Chapter 2

  • Sleeps 2
  • 1 Double Bed
Exterior
THE BLOSSOM HAKATA Premier
Free WiFi
Restaurant
Air conditioning
Gym
4.7 out of 5, Exceptional, (1274)
The price is $200
per night
$220 total
includes taxes & fees
Dec 5 - Dec 6
THE BLOSSOM HAKATA Premier

About the neighborhood

Fukuoka

With a stay at THE BASICS FUKUOKA in Fukuoka (Hakata Ward), you'll be within a 5-minute drive of Canal City Hakata and Marine Messe Fukuoka. .This hotel is 2.6 mi (4.2 km) from Port of Hakata and 4.9 mi (7.9 km) from Mizuho PayPay Dome Fukuoka.

What's nearby

  • Canal City Hakata - 2 min drive - 1.1 miles
  • Fukuoka Anpanman Children's Museum - 3 min drive - 1.9 miles
  • Marine Messe Fukuoka - 3 min drive - 2.1 miles
  • Tenjin Underground Mall - 3 min drive - 1.9 miles
  • Port of Hakata - 3 min drive - 2.6 miles

Getting around

  • Hakata Station - 5 min walk
  • Higashi-Hie Station - 9 min walk
  • Fukuoka Airport (FUK) - 6 min drive

Restaurants

  • ‪Seattle's Best Coffee - ‬5 min walk
  • ‪博多もつ鍋前田屋総本店 - ‬3 min walk
  • ‪焼鳥ただし 博多本店 - ‬5 min walk
  • ‪あ・うんのぬくぬく家博多店 - ‬4 min walk
  • ‪つくよみ - ‬3 min walk

About this property

THE BASICS FUKUOKA

Hotel with a fitness center, near Canal City Hakata
THE BASICS FUKUOKA offers 238 accommodations with safes and complimentary bottled water. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include slippers, bidets, toilets with an electronic bidet, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include hair dryers and blackout drapes/curtains.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 238 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and bidets. Conveniences include safes and coffee/tea makers.
Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.
Enjoy a satisfying meal at WHY NOT serving guests of THE BASICS FUKUOKA. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
WHY NOT - This restaurant specializes in Modern European cuisine and serves breakfast and lunch.

Languages

English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,000 for adults and JPY 1,500 for children
  • A restaurant

Restaurants on site

  • WHY NOT

Things to do

  • Books
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service

Accessibility

  • Elevator

More

  • 1 building
  • 13 floors
  • Built in 1993
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax will be collected at the property. The city tax ranges from JPY 200-500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3000 for adults and JPY 1500 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay, PayPay, and LINE Pay

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

THE BASICS FUKUOKA Hotel
THE BASICS FUKUOKA Fukuoka
THE BASICS FUKUOKA Hotel Fukuoka

Reviews

9.0

Wonderful

Rating 10 - Excellent. 757 out of 1195 reviews" "
Rating 8 - Good. 305 out of 1195 reviews" "
Rating 6 - Okay. 94 out of 1195 reviews" "
Rating 4 - Poor. 24 out of 1195 reviews" "
Rating 2 - Terrible. 15 out of 1195 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Siu Yin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Mona

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and new and updated. Very limited direct access. 10mins walk to bus stop or train station.
Stayed 2 nights in Aug 2024

10/10 Excellent

Noriaki, Cambridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very quiet and safe, however bit far from Hakata station & Fukuoka Airport.
Stayed 1 night in Aug 2024

10/10 Excellent

YUEN FAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can read books while you are waiting for check in.
Stayed 1 night in Aug 2024

10/10 Excellent

PUI YIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast is very good
Stayed 3 nights in Aug 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and ambience. Only problem is no washing machine if you decide to do laundry
Stayed 10 nights in Jul 2024

10/10 Excellent

Mary

Stayed 4 nights in Jul 2024

8/10 Good

Bonita Tak Yee

Traveled with family
Liked: Cleanliness
I stayed in this hotel few years ago before its name changed to Basic. I really like the location of this hotel. The service was good, but the staff was not as knowledgeable as before.
Stayed 7 nights in Jul 2024

6/10 Okay

Wai Chin

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
The room is spacious. The hotel looks new and clean but I will not stay at this hotel again. Location is not good. Concierge service is poor.
Stayed 1 night in Jul 2024

6/10 Okay

Claire S

Stayed 2 nights in Jul 2024

10/10 Excellent

Man Hin

Stayed 1 night in Jul 2024

10/10 Excellent

Hin So

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room compare to other hotel in Japan. Quiet and clean. Staff is helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super cool hotel! And close from hakata station! Will come back again!
Stayed 1 night in Jul 2024

10/10 Excellent

Pui Lam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Bart

Stayed 1 night in Jun 2024

10/10 Excellent

Edgar

Stayed 3 nights in Jul 2024

10/10 Excellent

Alexei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Large clean room. Walking distance to Hakata station.
Stayed 4 nights in May 2024

10/10 Excellent

mok, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here, great hotel in nice quiet location
Stayed 4 nights in Jul 2024

8/10 Good

Choi Ying

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 8 nights in Jun 2024

8/10 Good

KIT YING

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Breakfast and parking all good
Stayed 5 nights in Jul 2024

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We checked out on 26 June after a 5-night stay at a premium room with lounge access. After checking out, we went to the lounge for a quick coffee as we would usually do before heading off to the airport. The hotel staff came up to us as we were sipping our coffee, only to tell us that we were not entitled to use the lounge after check-out. They were practically asking us to leave then. That was unpleasant, to say the least. We found the hotel staff to be very rude this way. We stayed 5 nights and the hotel simply was eager to just kick us out immediately after we checked out. We stayed at many hotels in Japan from Hokkaido to Okinawa. None was like this. The hotels usually welcome hotel guests to use their facilities on the check-out day. Even the onsen hotels welcome checked-out guests to use the onsen on the last day after check-out. The practice of the Basics in this aspect falls short of our expectations, and is extremely rude and inhospitable. It leaves us very disappointed with this otherwise nice hotel. A thumbs down for this!
Stayed 3 nights in Jun 2024

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We checked out on 26 June after a 5-night stay at a premium room with lounge access. After checking out, we went to the lounge for a quick coffee as we would usually do before heading off to the airport. The hotel staff came up to us as we were sipping our coffee, only to tell us that we were not entitled to use the lounge after check-out. They were practically asking us to leave then. That was unpleasant, to say the least. We found the hotel staff to be very rude this way. We stayed 5 nights and the hotel simply was eager to just kick us out immediately after we checked out. We stayed at many hotels in Japan from Hokkaido to Okinawa. None was like this. The hotels usually welcome hotel guests to use their facilities on the check-out day. Even the onsen hotels welcome checked-out guests to use the onsen on the last day after check-out. The practice of the Basics in this aspect falls short of our expectations, and is extremely rude and inhospitable. It leaves us very disappointed with this otherwise nice hotel. A thumbs down for this!

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We checked out on 26 June after a 5-night stay at a premium room with lounge access. After checking out, we went to the lounge for a quick coffee as we would usually do before heading off to the airport. The hotel staff came up to us as we were sipping our coffee, only to tell us that we were not entitled to use the lounge after check-out. They were practically asking us to leave then. That was unpleasant, to say the least. We found the hotel staff to be very rude this way. We stayed 5 nights and the hotel simply was eager to just kick us out immediately after we checked out. We stayed at many hotels in Japan from Hokkaido to Okinawa. None was like this. The hotels usually welcome hotel guests to use their facilities on the check-out day. Even the onsen hotels welcome checked-out guests to use the onsen on the last day after check-out. The practice of the Basics in this aspect falls short of our expectations, and is extremely rude and inhospitable. It leaves us very disappointed with this otherwise nice hotel. A thumbs down for this!
Stayed 1 night in Jun 2024

6/10 Okay

Edwin

Stayed 3 nights in Jun 2024

10/10 Excellent

Yukari, Emeryville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent guest service!
Stayed 3 nights in Jun 2024