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Sutton Hotel Hakata City

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sutton Hotel Hakata City

Desk, free WiFi, bed sheets
Lobby
Room amenity
Property grounds
Combined shower/tub, free toiletries, hair dryer, slippers

Reviews

8.0 out of 10

Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
3-4-8 Hakata-Ekimae, Fukuoka, Fukuoka-ken, 812-0011
  • Amu Plaza Hakata
    6 min walk
  • ぶあいそ 博多住吉通り店
    1 min walk
  • Hakata Station
    5 min walk
  • Fukuoka (FUK)
    4 min drive

Room options

View all photos for Hollywood Twin, Non Smoking

Desk, free WiFi, bed sheets

Hollywood Twin, Non Smoking

  • 215 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Twin Room, 2 Twin Beds, Non Smoking

Desk, free WiFi, bed sheets

Superior Twin Room, 2 Twin Beds, Non Smoking

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Double Room, 1 Double Bed, Non Smoking

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room, Non Smoking

Desk, free WiFi, bed sheets

Deluxe Single Room, Non Smoking

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Non Smoking

Family Suite, Non Smoking | Desk, free WiFi, bed sheets

Family Suite, Non Smoking

  • 393 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, Non Smoking

Desk, free WiFi, bed sheets

Deluxe Double Room, Non Smoking

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite Smoking

Desk, free WiFi, bed sheets

Family Suite Smoking

  • Sleeps 4
  • 2 Double Beds and 2 Twin Sofa Beds

View all photos for Hollywood Twin Room 2 Single bed Non smoking

Lobby

Hollywood Twin Room 2 Single bed Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room Non smoking

Lobby

Deluxe Double Room Non smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room Non smoking

Lobby

Standard Double Room Non smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room Smoking

Desk, free WiFi, bed sheets

Standard Double Room Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room Smoking

Lobby

Deluxe Double Room Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite Non smoking

Lobby

Family Suite Non smoking

  • Sleeps 4
  • 2 Double Beds and 2 Twin Sofa Beds

View all photos for Hollywood Twin Room 2 Single bed Smoking

Lobby

Hollywood Twin Room 2 Single bed Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room Non smoking

Lobby

Superior Twin Room Non smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Twin Room Smoking

Lobby

Superior Twin Room Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Semi Double Room-Non-Smoking

Desk, free WiFi, bed sheets

Deluxe Semi Double Room-Non-Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite

Desk, free WiFi, bed sheets

Family Suite

  • Sleeps 4
  • 2 Double Beds and 2 Twin Sofa Beds

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About the neighborhood

Fukuoka

In the heart of Fukuoka, Sutton Hotel Hakata City is within a 5-minute drive of Canal City Hakata and Marine Messe Fukuoka. .This hotel is 2.1 mi (3.4 km) from Port of Hakata and 2.7 mi (4.3 km) from Ohori Park.

What's nearby

  • Canal City Hakata - 8 min walk
  • Marine Messe Fukuoka - 3 min drive
  • Port of Hakata - 4 min drive
  • Ohori Park - 4 min drive
  • Mizuho PayPay Dome Fukuoka - 7 min drive

Getting around

  • Hakata Station - 5 min walk
  • Kushida Shrine Station - 12 min walk
  • Fukuoka Airport (FUK) - 4 min drive

Restaurants

  • ‪すき家 - ‬1 min walk
  • ‪山﨑酒店 - ‬2 min walk
  • ‪はじめの一歩 - ‬1 min walk
  • ‪焼売酒場いしい 博多店 - ‬2 min walk
  • ‪博多担担麺大吉 - ‬1 min walk

About this property

Sutton Hotel Hakata City

Central hotel with a 24-hour front desk connected to the convention center in Fukuoka
Sutton Hotel Hakata City offers 162 air-conditioned accommodations with slippers and hair dryers. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, bidets, and complimentary toiletries.

This Fukuoka hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Make yourself at home in one of the 162 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones and desks, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Enjoy a satisfying meal at Yakitori Sumiyoshi serving guests of Sutton Hotel Hakata City.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
Yakitori Sumiyoshi - This bistro specializes in Japanese cuisine and serves breakfast and light fare. A children's menu is available.

Languages

Chinese (Mandarin), Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (JPY 1,400 per night)

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Yakitori Sumiyoshi

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax will be collected at the property. The city tax ranges from JPY 200-500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: JPY 1400 per night (33 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges a daily storage fee for 2 or more pieces of luggage or packages.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hakata City Hotel
Sutton Hakata
Sutton Hakata City
Sutton Hakata City Fukuoka
Sutton Hotel Hakata
Sutton Hotel Hakata City
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel Fukuoka

Sutton Hotel Hakata City Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 293 out of 1000 reviews" "
Rating 8 - Good. 462 out of 1000 reviews" "
Rating 6 - Okay. 169 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Greg

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not Great
You cannot control the A/C so it gets VERY hot. There is no parking, you have to pay for extra pillows and the Internet is pretty much useless at times, even at 6am. not great
Stayed 1 night in Aug 2024

4/10 Poor

Greg

Liked: Cleanliness, staff & service
Disliked: Room comfort
Fancy looking but that's about it...
This hotel looks like it's going to be one of them fancy ones... but it's not. First of all the Internet is terrible. They have a note on each floor about "rush hour" but really, it's hit and miss. A lot of miss... The A/C, even on high wasn't enough for 37C outside and we were sweating inside the room so we had to request a fan for the room. If you want an extra pillow that's Y200, I don't know for you, but I never paid for an extra pillow before (they only provide 2 per bed, so 1 each, in our situation) The staff is really nice and friendly and speak some English. Shower is small but good. Laundry is also very efficient and convenient. There is no parking, they said we could stop in front of the hotel, but the traffic was heavy and felt like it would be mean to others so we went to the (super cheap) parking behind the hotel and carried our stuff.
Mention about the bad Internet.
Stayed 2 nights in Jul 2024

8/10 Good

Munkh-Erdene

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to Train Station. Clean & Conducive ... But, Breakfast for 3 days unchanged. Senior Japanese staff request is to walk to Train Station for Taxi to Airport. But, able to help by Junior (Chinese girl) to request Taxi to Airport (5am) Taxi
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, 6min walk from hakata station. Bus stop at the front of the hotel. Staff was super nice. They marked down my request and offered help at the time when i check in. So i do not need to repeat what i want.
Stayed 4 nights in Jan 2020

4/10 Poor

Mon

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel is about 10 minutes from Hakata station. Airport bus is in front of the bus station. Hotel is clean, near to shopping district.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Airport bus front of the hotel. Breakfast good but menu same everyday. Nice staff. Less than 10 minutes walk to Hakata Station.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Sep 2019

4/10 Poor

WING KAI

Disliked: Cleanliness, staff & service, property conditions & facilities
Smoking hotel
First time arriving at Fukuoka so wanted to choose a hotel neat the station, that’s why we chose this one. Room was stated nonsmoking but then crazily, smoke smell never subsided even the last minute of our stay. We need to be disgusted for at least 10 minutes every time getting in the room.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019

8/10 Good

Chong Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sutton Hotel
The hotel is decent overall. Room is spacious and value for money for this location. Less than 10 mins walk from Hakata Station. Check in/out was a breeze and staff is friendly.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Close to train station. Bus just outside the door. Room wasn't as clean as you expected in Japan and air conditioning practically nonexistent.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel because provide everything that I need but regret for one thing ie poor air conditioning.
Stayed 6 nights in Mar 2019

10/10 Excellent

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is closed to Hakata Station. Plenty of shops and restaurants
Stayed 1 night in Mar 2019

2/10 Terrible

Albert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend this hotel.
Could not sleep due to noise from the hall way. Smoking smell everywhere.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was bigger than the other hotels we’ve stayed at in Japan. Location is good too and near the station.
Stayed 2 nights in Nov 2018

8/10 Good

Chi, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, excellent location, direct bus transit from hotel to Fukuoka international airport. Good service. Highly recommend to stay here.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Garcons, Los angeles

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel fridge was broken and could not be used.
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveler

Great staff, clean and nice room.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family is nice to stay.
My family is nice to stay. It's a bit of a hassle to have to return the keys when I leave.
Stayed 2 nights in Jul 2018