4/10 Poor
Debbie
Traveled with family
Sep 15, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We were in town for a baseball tournament and decided to splurge and get a hotel with a pool. Upon arrival, there was a girl on the sidewalk laying down with belongings, I assumed she was waiting for a ride. Upon getting inside, the front desk was rude and even made sure to tell me that I had only put 2 adults on the reservation. I assured him it was 2 adults and a child, he said you said 2. I said yes, 2 adults, to which he demanded to know how old the child was, I assured him he was 13. I assumed the man was having a bad day and tried to let it blow over in my head. After, We checked in and immediately went to check out the pool, soooo disappointed! We understood there was renovations but there was paint chips in the pool, bugs floating all over, the filter wasn’t running because there was not enough water. There was huge hairballs floating. We begrudgingly went back upstairs and took the elevator, only to find cracks in the floor, garbage in there too and it just felt dirty. And the girl who was outside lying on the sidewalk was now laying in the entryway charging a phone. Upon arriving in our room, that was sub par, smelled new as far as paint and carpeting however, wasn’t clean. You could see they simply painted over dirt and tile. As this was also a pre birthday stay for our son, this was a total waste of our money and I sure wish we had spent $188 down the road somewhere else.
Debbie
Stayed 1 night in Sep 2024