Owner, Andy,was so helpful after we had a passport issue at previous motel which was proving very unhelpful with our issue. He arranged for a friend to go pick up passport and send it on to our next motel thus saving us the hassle of an eight hour return trip, ensuring our holiday could continue as planned. He was friendly and helpful from the moment we checked in. Apart from his help the motel is also excellent: spacious rooms, excellent facilities and cracking views from the patio. Also very close to restaurants/bars and Fox Glacier. Cannot recommend Andy and the Rainforest Motel highly enough. Ian