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Restroom facilities downstairs were not working (no water in one of them).
We were placed in a disabilities room and were moved a couple of days later to a regular one.
Breakfast ended earlier than expected and there was limited service (no many plates, napkins, silverware)
Restaurant not operation, self service b’fast was modest at best!
I recommend that the b’fast be offered complementary until a proper menu can be served.
Parag
Stayed 2 nights in Jun 2024
10/10 Excellent
Dynishea
Traveled with partner
Jun 27, 2024
Liked: Staff & service
Disliked: Amenities
The staff was nice but pool area very very dirty towels everywhere , cobwebs just looked like it’s hasn’t been maintained…dining restaurant was dirty:( trash everywhere on outside area but room was clean and we appreciate that just sad we couldn’t use other amenities
The check-in concierge was very rude and not welcoming. Our exiting concierge was not any better.
Our room was a handicap accessible room. The water from the shower leaked into the hallway which made it extremely slippery for anyone walking from the shower.
We had a double bed room and we only had 2 towels. When we asked for towels, we were told “yea come get them.”
Our room was extremely hot when we walked in. The AC took half the night to cool off. It is Texas in the summer, your rooms should be inviting and not stuffy.
The lighting was horrendous and you could not see where you going when you entered the room.
The “hearty” breakfast was fake eggs, bacon, sausage and few pasties. We have seen better breakfast options when we didn’t have to pay for breakfast.
Very disappointing Holiday Inn. We will not stay again.
The room was fine. The front desk employees need training. I booked 2 rooms on the same transaction but for some reason they only could see one in their system. She did get me another room at the same rate. It was a 1 night stay. I get an alert from my bank and I have been charged 4 times for these 2 rooms. Went to the desk to speak to someone. Clerk kept saying no I only see one charge. No I'm having to dispute the extra charges for the room. Will not go back. My group had 7-9 rooms. We will not return