Reception ladies are wonderfully helpful and try very hard to obtain all the info you require. They are the best feature of this place.
We arrived @10.30AM and were allowed to check in. The room was a studio with a kitchenette, bar stool area and bedroom/wardrobe all in one + bathroom+tiny balcony. Also, washer/dryer and full ironing board and iron.Bathroom was quite new and clean.
Beware: the gap between the sink cupboard/vanity unit on one side and toilet and bidet on the other is very, very narrow. To make things more difficult the bath with the overhead rain shower is at the end of that narrow passage and has a glass splash screen. I have hit my legs every day going in/out of the bath as the bath wall is quite tall so, it was either hitting the top of the bath or the edge of the sink. My legs are very bruised bellow the knee and I am 5'7"/1m71cm so, not that short.
The kitchen comes fully equipped with all the appliances and gadgets except the full oven. It comes with Nesspresso machine for which it is not easy to find the refill. There is however, a traditional coffee cooker, Italian style as well as all the dishes, cutlery etc..
Wardrobe is big enough, bed not too bad, air con OK and quiet enough as well as the area. TV only in Italian, DVD.
Problems: there is no safe, there are lots of those little blood suckers even with all the protection plugged in and applied, it is too far out of old town and the cleaners will only clean your room if you leave it by 10AM.