6/10 Okay
Farrah
Traveled with family
Sep 28, 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I’ll start with the positives—great location, and Laura, the hostess/concierge, was lovely. She was lovely and very helpful and sweet. The ceilings/paintings in the rooms are beautiful and apparently date back to the 16th century, adding charm to the stay.
Now the negatives—extremely noisy. The walls are paper-thin, and you can literally hear everything. We stayed in Room 5, and could clearly hear noise from the main area, the street outside, and the rooms on both sides of us. The bed and mattress were also really old, creaky, and made noise whenever we moved. It felt like the furniture was from the 16th century too. The pillows were uncomfortable as well.
The worst part was dealing with Mario, one of the male staff members. He was rude and unpleasant. When I politely asked for earplugs and mentioned the noise from the mattress, he immediately became defensive and started speaking loudly to me. He said I was the first person to complain and could go read reviews that no one else had issues. He also claimed they didn’t provide earplugs because no one had ever reported noise problems. This was clearly untrue as other reviews mention the same issues.
For the price of the rooms, you'd think they’d invest in updating the beds, mattresses, and pillows. Hopefully, they’ll improve this and give Mario some basic training in customer service.
Farrah
Stayed 5 nights in Sep 2024