2/10 Terrible
Jackie, San Francisco
Traveled with family
Nov 16, 2019
Disliked: Cleanliness, property conditions & facilities
This was our first time staying in a B&B, but we chose this place due to it's close proximity to the train station as we had a 7am train ride the next morning. Check-in was smooth and the hotel staff was prompt in their responses and very easy to communicate with up until our arrival. We arrived late and was happily surprised they didn't charge us the extra 20Euros for a late check-in. We unpacked our bags and was about to hop in bed and that's when my husband noticed a BED BUG crawling on the bedside table. By that time it was too late to communicate with the hotel staff about making alternative arrangements (not that we would want to stay in another room in the same B&B), we promptly packed up all our stuff and headed straight to another hotel. We're incredibly grateful we actually SAW the bedbug early on and avoided an all-out infestation of all our belongings or bites at the beginning of our 2 weeks trip around Tuscany. But we're also sad we had to waste time and $ trying to find another hotel at midnight. After informing the hotel of our experience, they flat out denied it and was very defensive and said it couldn't possibly be a bed bug. Trust me, we looked up many pictures and can confirm it was a bedbug. We're just glad there was no long term harm done and I feel compelled to share our experience because I'd want to know if this happened to someone else. Great location if you want to be by the train, wonderful staff and live BEDBUGS!
Jackie
Stayed 1 night in Oct 2019