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Palazzo Firenze by Baglioni Hotels & Resorts

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palazzo Firenze by Baglioni Hotels & Resorts

Property entrance
Terrace/patio
Front of property - evening/night
Property entrance
Interior detail

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Parking available
  • Laundry
  • Pet friendly

Explore the area

Map
Via Ghibellina 87, Florence, FI, 50122
  • Historic Centre of Florence
    1 min walk
  • Le Vespe Cafe
    1 min walk
  • Unità Tram Stop
    17 min walk
  • Florence (FLR-Peretola)
    33 min drive

Room options

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room (Deluxe)

Grand Room (Deluxe) | Minibar, in-room safe, individually decorated, individually furnished

Grand Room (Deluxe)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Terrace

Terrace/patio

Junior Suite, Terrace

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Family)

Junior Suite (Family) | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite (Family)

  • Sleeps 5
  • 2 King Beds

View all photos for Suite (Florentine Suite)

Suite (Florentine Suite) | Minibar, in-room safe, individually decorated, individually furnished

Suite (Florentine Suite)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite (Santa Croce)

Royal Suite (Santa Croce) | Minibar, in-room safe, individually decorated, individually furnished

Royal Suite (Santa Croce)

  • Sleeps 6
  • 2 King Beds

View all photos for Suite (De Pepi Suite)

Minibar, in-room safe, individually decorated, individually furnished

Suite (De Pepi Suite)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Da Verrazzano Suite)

Minibar, in-room safe, individually decorated, individually furnished

Suite (Da Verrazzano Suite)

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Bernini Palace

Breakfast included
Pet friendly
Free WiFi
Restaurant
4.8 out of 5, Exceptional, (1003)
The price is $211
per night
$248 total
includes taxes & fees
Jan 9 - Jan 10
Bernini Palace

About the neighborhood

Florence

With a stay at Palazzo Firenze by Baglioni Hotels & Resorts, you'll be centrally located in Florence, steps from Historic Centre of Florence and within a 10-minute walk of Piazza della Signoria. .This luxury hotel is 0.6 mi (1 km) from Cathedral of Santa Maria del Fiore and 0.6 mi (1 km) from Piazza del Duomo.

What's nearby

  • Historic Centre of Florence - 1 min walk
  • Piazza del Duomo - 8 min walk
  • Uffizi Gallery - 9 min walk
  • Cathedral of Santa Maria del Fiore - 9 min walk
  • Ponte Vecchio - 11 min walk

Getting around

  • Unità Tram Stop - 17 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 19 min walk
  • Florence Airport, Peretola (FLR) - 33 min drive

Restaurants

  • ‪Finisterrae - ‬2 min walk
  • ‪Pino's Sandwiches - ‬1 min walk
  • ‪Le Vespe Cafe - ‬1 min walk
  • ‪Koto Ramen - ‬1 min walk
  • ‪Off Hook - ‬2 min walk

About this property

Palazzo Firenze by Baglioni Hotels & Resorts

Luxury Florence hotel connected to a rail/subway station, steps from Historic Centre of Florence
Palazzo Firenze by Baglioni Hotels & Resorts offers 24 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and complimentary newspapers. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 24 individually decorated guestrooms, featuring minibars and plasma televisions. Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include babysitting (surcharge), wedding services, and a fireplace in the lobby.
Grab a bite to eat at Guelfi e Ghibellini, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available on request).
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Guelfi e Ghibellini - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 1:00 AM at scheduled times and on request
  • Valet parking on site (EUR 45 per night)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: EUR 39 for adults and EUR 39 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Guelfi e Ghibellini

Things to do

  • Bicycle rentals

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • Banquet hall
  • Built in 1700
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between February 2 and May 13.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 33 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 39 for adults and EUR 39 for children
  • Airport shuttle fee: EUR 80 per vehicle (roundtrip, maximum occupancy 3)
  • Valet parking fee: EUR 45 per night
  • Pet fee: EUR 50 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a first aid kit

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Relais Hotel Santa Croce
Relais Santa Croce
Relais Santa Croce Florence
Relais Santa Croce Hotel Florence
Relais Santa Croce Hotel
Baglioni Relais Santa Croce Florence
Relais Santa Croce by Baglioni Hotels
Palazzo Firenze by Baglioni Hotels & Resorts Hotel
Palazzo Firenze by Baglioni Hotels & Resorts Florence
Palazzo Firenze by Baglioni Hotels & Resorts Hotel Florence

Palazzo Firenze by Baglioni Hotels & Resorts Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 164 out of 213 reviews" "
Rating 8 - Good. 34 out of 213 reviews" "
Rating 6 - Okay. 10 out of 213 reviews" "
Rating 4 - Poor. 4 out of 213 reviews" "
Rating 2 - Terrible. 1 out of 213 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

kent

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Remarkable rudeness by Relais Santa Croce.
One evening my wife was listening to piano player in lobby for a few minutes while I took a business call. The doorman told her she could not sit and listen to the piano player because he was paid by the restaurant. So my wife was told she could not listen to the piano player in the lobby of the hotel we were paying thousands of dollars as guests. Remarkably rude. We will not be back.
Stayed 3 nights in Sep 2024

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with lovely staff
Stayed 3 nights in Sep 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
All the staff were excellent. Everyone went out of there way to ensure the visit was perfect !
Stayed 2 nights in Sep 2024

10/10 Excellent

Dan, Livingston

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very close to the main attractions.Fine hotel facilities. The staff very friendly,genuine and profesional. Too bad nobody was able to bring the CANICULE under control. Fabulous trip for studying the big four RINASCIMIENTO founders:Brunelleshi,Massacio,Donatello and Ghiberti!
Stayed 8 nights in Aug 2024

10/10 Excellent

Isabelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Jul 2024

10/10 Excellent

seyed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious suites and super nice staff. Definitely would stay again if I come back.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ayman, Windermere

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal staff. Great place and very quiet and peaceful. Beautiful!
Stayed 4 nights in Jun 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful. The beds are very comfortable and the staff is wonderful!
Stayed 6 nights in May 2024

10/10 Excellent

james, billings

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.
Stayed 3 nights in Mar 2024

10/10 Excellent

Laurence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was absolutely nothing we did not like! Being able to live in a 15th century Palazzo for several days was wonderful. It was further suported by exceptional concierge experiences especially from Denisa & Anna's genuinely thoughtful and professional suggestions & uncompromisingly follow-through. Best experience ever and I have been to Italy more than 50 times at top hotels, but this was the absolutely the best experience ever. Your business model is greatly needed keep expanding.
Stayed 3 nights in Nov 2023

6/10 Okay

Emiliano

Liked: Cleanliness, staff & service
Staff were amazing. Location was great. However the ground floor is shared with a restaurant which is not part of the hotel & you’re ushered to the first floor to check in. It is a beautiful old building but it needs an interior design make over. The brown leather sofas everywhere & bare concrete floors in the hallways might be modern but they don’t look very nice. We upgraded to a suite which was spacious but disappointing.
Stayed 1 night in Sep 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and great staff!
Stayed 5 nights in Sep 2023

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, property conditions & facilities
Outstanding lux. Hotel, in a great, convenient location, excellent, very friendly staff. I wish, however, they'ld get rid of CNN on the list of TV channels.
Stayed 3 nights in Jun 2023

10/10 Excellent

Abdullah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in every single way!! Beautiful interior, and the rooms are well equipped. The staff was amazing very helpful. The hotel location is very good. I will stay there again.
Stayed 1 night in May 2023

10/10 Excellent

Shlomo

Stayed 3 nights in May 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, hotel staff was wonderful, rooms were very comfortable, breakfast was excellent, hotel history and architecture was just beautiful
Stayed 4 nights in Apr 2023

6/10 Okay

Terence

Stayed 1 night in Dec 2022

10/10 Excellent

William

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff very, very helpful.
Stayed 3 nights in Nov 2022

10/10 Excellent

sergei, irvington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very good
Stayed 3 nights in Sep 2022

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful property with an even better staff.
Stayed 4 nights in Sep 2022

10/10 Excellent

Frederick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful boutique hotel in Florence, very near Piazza Santa Croce. Walkable to all major areas of interest, but not in a jammed tourist area. Service of the reception/concierge staff was impeccable. They all really took the time to develop individual suggestions and solutions. Worth visiting again.
Stayed 6 nights in Aug 2022

8/10 Good

Richard, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old palace conversion. Check in was great. Check out person was rude on the morning of 7/11… nice room, however, shower leaked, not enough body soap for two to take shower….needs more attention to detail
Stayed 2 nights in Jul 2022

8/10 Good

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were amazing especially Giulia in the restaurant area and the front desk staff. Thanks for making our stay so good.
Stayed 4 nights in Jul 2022

10/10 Excellent

Susan, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet hotel with 24 rooms. Well located but at the edge of the Florence tourist craziness. Excellent service. Delicious breakfast. Try the mushrooms with the eggs!
Stayed 3 nights in Jun 2022

8/10 Good

Amr

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and big spacious rooms
Stayed 3 nights in Apr 2022