We stayed in the hotel 5 days. The room was very warm even then the weather outside was not so good. We could not open the window properly as it was blocked for "security reason", but as an adults, we can take care of ourself. It was really difficult to have a good night sleep because of that. One day when returned back to our room in the evening, we discovered the beds had not been made up, but very helpful man at the reception desk sorted it up quickly. He was always polite and very helpful. Sorry I don't remember his name(tall, slim, with dark hair). Breakfast and bar staff also polite and efficient! The hotel looks beautiful inside and outside after renovation. After all we had very enjoyable stay (please do allow the window to open).