At first I was thoroughly impressed. The womsm working the night desk is a gem. She's kind, warm, and will talk your ear off. I truly enjoyed my check in and check out experience because of her.
The day staff and whatever manager are either related or friends. I almost always use Expedia to book. Gives me options. My job ran over by a day, so i needed to add a day. The lady at the desk told me that there was nothing she could do, i needed to call Expedia. Well, Expedia says to contact the hotel. I'm not going to contact Expedia again, only to be told to contact the hotel again. When I reached out to corporate, the manager backed her desk clerk. Look, don't take my word alone, read reviews on other sites like G Maps.