This was the worst stay of our trip by far! It relies on its location. The room we received was terrible. The light did not work, the TV did not work, the phone to reception did not work. I think you get the idea.
We had a family room, the single bed was comfortable, however the double bed had about 6 inches less cushion on the mattress. It was creaky, lumpy and uncomfortable, not what you expect for a room costing well over £300 per night!
The belts on the included bath robes was frayed to the point where my wife thought it may have been attacked by rats.
The hot tub/sauna at the hotel was good, but the tiles were super slippery! Not sure how someone thought that the tile choice was good for the floor in a busy area with water, but again these same tiles are used in the bathroom, which again was slippy.
Breakfast (costs extra) was a saving grace. It was very good.
I am unsure how this place gets so many great reviews? Externally, it is stunning, but the room left an awful lot to be desired for the price! Over £300 and they couldn’t check the light or make sure all beds had the newer, more comfortable mattresses.
It was the hotel we were looking forward to most and the one that left us most disappointed.
I would never stay here again and unless you are here on a bus tour, etc. I would never recommend anyone else do so either!