Tried to check in, no one was at the front desk. Had to use a phone in lobby to speak to someone. Person on the other line was rude and I was told I could not check in because the hotel was over booked. I was also told I needed to check in prior to 6:30pm however the reservation was booked after 6:30pm. When I requested a refund for a service I did not reserve, I was told I needed to speak to the manager the next time they are in the office. I requested a refund online, waiting for a responce. This wasted my money, gas, time, and I had to find another place to stay. Will never book with this hotel again. Not recommended!!!!!!!!!!!