Check in is at a different location than the hotel. After entering our room, there was no TV remote. We called the office, and they said they would have one delivered, but not sure how long that would take. So, we went for a swim in the pool. Upon returning from our swim, our room keys no longer worked. Fortunately, we had our car keys, so we could drive back to the office and get our room keys fixed (since someone had been in our room to deal with the TV remote they had reprogrammed the room keys). Very frustrating.