Due to a fire alarm emergency that went on for hours I did not stay at comfort Suites. The staff was unable to clean rooms due to the evacuation. Comfort Suites sent me and others who were supposed to check-in after 3:00 pm on July 07, 2024 to LaQuinta. I finally was checked into a comfortable, clean quiet room around 7:30 pm. This did not make for a good start for my medical procedure the morning of July 08, 2024. The medical prep could not be started at 5:00 pm on the 7th as scheduled. This caused a domino effect and delayed my procedure a couple of hours.
I was charged for a 2-night stay at Comfort Suites which due to circumstances beyond my control I did not get.
I was also charged for a 2-night stay a LaQuinta which I did use.
I was told Comfort Suites, LaQuinta, and Expedia would work this out so I would not be double charged. I look forward to seeing the refund for Comfort Suites.
Thanks, Trina Halpain