8/10 Good
Natallia
Traveled with family
Aug 10, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a very beautiful place, it has nice backyard and swimming pool/sauna!
Breakfast is good, especially their tea selection. Hospitality is ok, but noone is going above and beyond to assist you. Two main things that really bother! First is that they don’t have 24 hours reception - receptionist leaves at 10 pm and there is no one who can help you with anything after that time. Even at check out we got in little trouble: we were leaving at 7:30 am (which is not too early) and heading straight to airport (so we did not have any extra (free) time to wait) - there were no receptionist at reception at that moment… ;(
And second - they have Nothing to drink! There is no tea/coffee station in the lobby, no even water. On the top of that there are no kettle or coffee maker in the room. It was very unpleasant because my kids got thirsty before bedtime when all stores/restaurants were already closed, and even hotel reception was closed as well. When I complained about that on the next day they told me that “oh, you can come to reception anytime (anytime is already not true) and we will make you a tea”. Ok, we tried that one time and they changed us 8Euro for that ;0
Overall it is a good hotel with spacious and clean rooms, it just needs some adjustments.
Natallia
Stayed 2 nights in Aug 2024