4/10 Poor
Madeline
Traveled with group
Aug 27, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights and each day we were away, our belongings were sifted through and our Pfandflaschen were taken—generally cleaning staff are only supposed to empty the trash, not touch your stuff. They didn’t change the sheets or cleaning anything else—they just took our bottles, which I was planning to reuse and take with me. I also brought a limited edition anime can, which they also took for the pfand.
The staff at the front desk made a mistake and apparently booked a different room under our reservation and kept insisting we didn’t pay, even though you have to pay before you even get your key. I was a little worried because we hadn’t gotten a receipt and so I thought maybe this would be a scam, but in the end, they found their mistake and let us go. Only to harass us again at the end of our stay when we wanted to check out and we had to spend another ten minutes explaining we stayed in OUR room and didn’t have another.
My friend had a big dead fly on his bed and I found a bobby pin on mine (the compensation for this was a switch to another room, but it was just as bad, so we declined). The room smelled mustier than an attic and if the window was opened, you had to deal with all the people below talking and arguing well
past 4am. Every night. We won’t talk about the showerhead.
The price was cheap, but I definitely won’t be staying here again.
Madeline
Stayed 3 nights in Aug 2024