The reception was supposed to be open until 10 pm, we arrived around 9.30 pm and the receptionist had already left. The envelope containing our room card did not contain the internet password, so we were without internet the first night. There was confusion with breakfast - we were told we need to pay extra for breakfast. Three days later, around 8 am in the morning, when we wanted to check out, there was nobody in the reception. Also, there was no breakfast laid out in the dining hall. We left a post-it note, asking the hotel to send us our bill via email. The bill we received was about a hundred euros larger than the correct amount. We had to email the hotel again to receive the correct bill. Still, the final bill contained a service tax that was not displayed on the final amount of the booking at Hotels.com. Overall, the experience was disappointing. The hotel seems very understaffed. There was just one receptionist, who seemed to be also responsible for organising the breakfast table.