With a stay at Aquana Beach Resort in Eratap, you'll be 8 mi (12.8 km) from National Museum and 8 mi (12.9 km) from Tana Russet Plaza. .This beach resort is 8.3 mi (13.4 km) from Port Vila Market and 12.8 mi (20.6 km) from Mele Bay.
Aquana Beach Resort offers 12 air-conditioned accommodations with DVD players and minibars. Rooms open to furnished balconies. These individually decorated accommodations have separate dining areas. 32-inch LCD televisions come with satellite channels and video-game consoles.
Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and ceiling fans. In-room massages and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the resort include a private beach and an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 12 individually decorated guestrooms, featuring minibars and LCD televisions. Rooms have private furnished balconies. Wired and wireless internet access is complimentary, while DVD players and satellite programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax on the private beach or enjoy other recreational amenities such as an outdoor pool. Additional amenities at this resort include complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands.
Grab a bite to eat at Aquana, a beachfront restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar.
Featured amenities include a computer station, complimentary newspapers in the lobby, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Aquana - This beachfront restaurant serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.
Room service (during limited hours) is available.
Languages
English, French, German
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi
Parking and transportation
24-hour roundtrip airport shuttle on request for a surcharge
Free self parking on site
Wheelchair-accessible parking available
Food and drink
A bar/lounge
A poolside bar
A restaurant
Restaurants on site
Aquana
Things to do
Beach volleyball
Boat tours
Free children's club
Helicopter/airplane tours
Hiking/biking trails
Kayaking
Outdoor pool
Rowing/canoeing
Snorkeling
Surfing/bodyboarding
Family friendly
DVD player
Free children's club
Free crib
Free supervised activities for children
In-room babysitting (surcharge)
Living room
Outdoor pool
Rollaway/extra bed (surcharge)
Separate in-room dining area
Conveniences
Free newspapers in lobby
Gift shop/newsstand
Limited-hour front desk
Safe at front desk
Guest services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services
Business services
Computer station
Outdoors
Beach loungers
Beach towels
Beach umbrellas
On a private beach
On the bay
Pool loungers
Terrace
Spa
In-room massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair-accessible parking
Wheelchair-accessible path of travel
More
1 floor
9 buildings
Built in 2011
Designated smoking areas (fines apply)
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Free crib
Rollaway/extra bed (surcharge)
Bathroom
Free toiletries
Hair dryer (on request)
Private bathroom
Shower
Towels provided
Entertainment
32-inch LCD TV with satellite channels
DVD player
Video game console
Food and drink
Coffee/tea maker
Limited room service
Minibar
Separate dining area
More
Air conditioning
Ceiling fan
Individual decor
Living room
Phone
Separate sitting area
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 10:00 AM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: VUV 500
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 4 percent for credit card payments
The front desk is open daily from 8:00 AM - 5:00 PM
Guests will receive an email 7 days before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests should notify this property in advance of their anticipated arrival time.
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VUV 2500.0 per night
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Airport shuttle fee: VUV 2000 per person (one-way)
Airport shuttle fee per child: VUV 1000 (one-way), (from 2 to 12 years old)
Late check-out fee: VUV 500 (subject to availability)
Rollaway bed fee: VUV 2500.0 per night
Credit card charges are subject to a surcharge of 4 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Property is also known as
Aquana Beach Resort Resort
Aquana Beach Eratap
Aquana Beach Resort
Aquana Beach Resort Eratap
Aquana Beach Resort Eratap
Aquana Beach Resort Resort Eratap
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
This place was amazing! The owners and staff were beautiful and went above and beyond to accomodate us and make our stay just perfect. Food was amazing, plenty to do and any transport, activities, etc staff arranged for us hassle free. Will definitely be back 😊
The staff and the nannies cant help you enough.
Lovely spot for you to totally relax with a little help for the nannies so you can enjoy some quality time with the wife.
Feel like part of a family at this lovely hotel instead of a room number. Roving nannies are fantastic and will help even with babies and toddlers. Kids club is relaxed and informal. A great hotel for families with kids under 8. Will be back
We stayed as a couple for 9 nights in July and enjoyed our time here. Everybody else had young children who were well behaved and we had a bungalow further from the pool and nanny area. This is a great place for young families. The evening performances by local people were great.
We often did kayaking to the islands out in the lagoon and twice stopped in for lunch at the nearby upmarket Eratap resort.
Big thanks to Rose and owners for arranging a rental car, day trip to Lelepah island and overnight to the volcano at Tanna island, you were very efficient, knowledgeable and friendly.
Lovely resort with only a small number of rooms giving you a personal feel. The staff did everything they can to please and ensure a relaxing enjoyable holiday. They have nanny's that are available for free to play with the kids while you are in the resort. While we want to enjoy the holiday with the kids, the kids enjoyed the time with the nanny's including doing special activities like weaving, local style cooking and adventuring to a nearby island. The nanny's are from the local village thus helping to support the community.
We had a great time staying at Aquana, the staff are friendly and will do above and beyond to make your stay an awesome one. Kids had heaps of fun, the kayaks were free you can kayak to a number of islands opposite the resort. It is a bit removed from the main road so you need to get a bus or hire a driver / car to go around, otherwise you won't have much to do. We had a great time the 3 nights we stayed.
Nice stay. Relaxing thanks to the nannies and the lovely staff.
Beds are uncomfortable unfortunately and some furnitures need updating.
Grounds are immaculate.
Patricia
Stayed 10 nights in Oct 2018
10/10 Excellent
Verified traveler
Jun 21, 2018
Verified traveler
Stayed 6 nights in Jun 2018
6/10 Okay
Verified traveler
Mar 15, 2018
Liked: Cleanliness
Good for families with kids
Most staff are nice and friendly. It's a great place to have a bit break from the kids for parents. Overall food are nice but limited choice for kids menu and food are salty.
Verified traveler
Stayed 9 nights in Mar 2018
6/10 Okay
Sam, australia
Nov 2, 2017
Liked: Cleanliness, staff & service
Child friendly resort
The staff were great. The food was great. The service was great. However, while the single beds were comfortable, the queen bed was hard and unfortable. The pillows were also all unfortable. The airconditioning worked wonderfully. The bathroom, while basic, was adequate. The shower was hot with lots of pressure. The fridge was cold, not like the fridge and shower on Iririki or the shower on Iririki where we stayed last year. We would stay at Aquana again.
My kids (ages 4 & 8) absolutely loved the kids club. Valerie and her wonderful team of nannies made all the difference. My kids couldn't stop talking about the nannies and all the fun activities they did. We went on the snorkeling trip operated by the resort and they arranged to have a nanny go along to keep an eye on the kids while the adults snorkeled. The guy from the beach hut who took us on the snorkeling trip was so patient with the kids, taught them to snorkel and guided them to view the fish and coral while lying on a kickboard with a see through plastic panel. The rest of the staff at the resort were also very friendly and helpful. We had a wonderful unforgettable family holiday thanks to the lovely team at Aquana.
We were looking for a smaller resort with access to all the simple water activities, to share our 70th birthdays with our daughters and their families (5 children ages 3 to 11)
Aquana was perfect, a safe environment with lots to do : on land all children participated in lovely activities organised by Valerie & her skilled team of Nannies ; on the lagoon lots of kayaking & paddle-boarding. Good food, enjoyable evening entertainment enhanced the stay.
Because we hired cars we could access Zipline & Mele Cascades though road access to resort is a challenge.
An excellent place to stay especially for families with very young children. The nannies are amazing and always on hand to watch your children. The staff are very friendly and helpful. Can arrange any tours you may want to go on. Food in restaurant is delicious.
Great experience for families. Our 6 year old had a ball!
All staff without exception were very friendly and capable and also great with kids.
The owners were fantastic and very helpful with arranging excursions and transport. No stone was left unturned.
Lovely restaurant on the water and with a great menu and food.
Will return
Perfect Place For A Honeymoon or a Family Holiday!
My husband and I loved staying at Aquana Beach Resort for our honeymoon. Everyone is very friendly and always very accommodating. It is a beautiful place to stay great accommodation, food, relaxing atmosphere where you can have a drink via the pool, read a book in the hammocks at the front of the bungalows. Also the chance to go kayaking or paddle boarding, get a massage or enjoy some time in the spa. You can order room service at no extra charge or you can dine at the restaurant. At Aquana they have different activities happening too for example the opportunity to watch some epic fire dancing and a trivia night too. Free buffet breakfast too each morning. When I was sick the staff offered me panadol and provided cooling washers and asked how I was feeling the next day. The staff at Aquana look after their guests and staff really well taking the time to ask if everything is ok with your meal and more then happy to answer questions. My husband and I definitely recommend staying at Aquana Beach Resort and we will be coming back here in the future for a holiday!