4/10 Poor
Verified traveler
Traveled with family
Sep 25, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had a lovely room, however the service was consistently poor. It was disorganised, which is unfortunate. But when we were charged €30 for a fruit salad before complaining multiple times about the insanity of the price.
We were charged for a dessert we sent back as it was nothing like the ingredients listed on the menu and the manager on duty went off in a huff, checked the menu; and instead of apologising and acknowledging we were correct, he threw a menu at us and told us to pick something else. No one came back to take any such order until the other desert - the fruit salad was already eaten. It was a disaster. We argued over the bill three times. The manager was there, walked out of the kitchen area multiple times, saw we were still there, arguing over the €30 charge for a bowl of fruit - mainly an apple - or the dessert we sent back as it contained an ingredient we couldn’t eat, but also didn’t contain the ingredients listed on the menu; and he just kept scurrying away from the dining room once he saw us.
So I wouldn't recommend it personally. Dinner took ages to order, receive and dessert even longer - before the drama over one of them. The inaccurate bill was the final straw. To be fair to one waiter be tried to fix it, but the manager refusing to solve it, or apologise is a disgrace. €30 for a fruit salad of mainly apple is absolutely insane and clearly should have been acknowledged as a mistake, but not by here. Made it a poor evening. The room is fine though.
Verified traveler
Stayed 1 night in Sep 2024