Checked in, noticed during shower that the bathtub wasn’t in good condition, when I complained to the front desk person, that said he was the manager. He questioned why complain wasn’t done immediately, even when I kept explaining to him that issue with bathtub was during shower, he was more concerned about losing money to have to put me in another room, I had to disengage with him. Eventually he gave me another room.
During check-out, I discovered I had left my CK black pant wore that night in the previous room. The front desk person asked two house-keepers cleaning at reception, one confirmed that the she saw the black pant, and the other mentioned that the cleaner that cleaned the room wasn’t reachable. I asked them of their hotel policy, the response was that forgotten items should be left at the reception.
The staffs went back and fort, approximately 20 minutes after, a staff came and addressed me, that they couldn't reach the house-keeper, that they would contact me when they do and I would have to figure out how to come pick my stuff back. I asked if that was their policy, her response was that “it’s your responsibility to keep take all your stuff”. I reminded the staff that I was still at the hotel property, said item was in a paid room. When the staff sensed I was upset, she mentioned that a manager would reach out to me. I am hoping to hear from the hotel manage.
For clarity, incident was between Thursday night and Saturday morning during check out.