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Best Western Plus Citrus Hotel Eastbourne

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Citrus Hotel Eastbourne

Garden
Exterior
View from property
Bar (on property)
Sea View Suite | Beach/ocean view

Reviews

7.6 out of 10

Good

Popular amenities

  • Room service
    Room service
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Pet friendly
    Pet friendly
  • Breakfast available
    Breakfast available

Explore the area

Map
King Edward's Parade, Eastbourne, England, BN21 4EB
  • Congress Theatre
    3 min walk
  • Eastbourne Beach
    3 min walk
  • Devonshire Park Theatre
    4 min walk
  • Shoreham-By-Sea (ESH-Shoreham)
    61 min drive

Room options

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Twin Bed, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Desk, free WiFi, bed sheets

Deluxe Suite, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for Standard Room, Accessible, Non Smoking (Walk-in Shower)

Desk, free WiFi, bed sheets

Standard Room, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 4
  • 3 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking, Partial Sea View

Desk, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking, Partial Sea View

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Sea View

Desk, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Sea View

Desk, free WiFi, bed sheets

Suite, Multiple Beds, Non Smoking, Sea View

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking, Partial Sea View

Desk, free WiFi, bed sheets

Standard Room, 3 Twin Beds, Non Smoking, Partial Sea View

  • Sleeps 4
  • 3 Twin Beds
Exterior
The Burlington Hotel
Pet friendly
Free WiFi
Restaurant
Breakfast available
3.8 out of 5, Good, (1003)
The price is $42
per night
$50 total
includes taxes & fees
Dec 6 - Dec 7
The Burlington Hotel

About the neighborhood

Eastbourne

A stay at Best Western Plus Citrus Hotel Eastbourne places you in the heart of Eastbourne, within a 5-minute walk of Congress Theatre and Towner Art Gallery. .This beach hotel is 0.1 mi (0.2 km) from Eastbourne Heritage Centre and 0.2 mi (0.3 km) from Devonshire Park Theatre.

What's nearby

  • Congress Theatre - 3 min walk - 0.2 miles
  • Devonshire Park Theatre - 4 min walk - 0.2 miles
  • Devonshire Park Lawn Tennis Club - 5 min walk - 0.3 miles
  • Eastbourne Bandstand - 6 min walk - 0.4 miles
  • Eastbourne Pier - 11 min walk - 0.6 miles

Getting around

  • Eastbourne Station - 13 min walk
  • Gatwick Airport (LGW) - 73 min drive

Restaurants

  • ‪To the Rise Bakery - ‬10 min walk
  • ‪Dem Shish - ‬9 min walk
  • ‪Bistrot Pierre - ‬2 min walk
  • ‪PizzaExpress - ‬9 min walk
  • ‪Pomodoro E Mozzarella - ‬8 min walk

About this property

Best Western Plus Citrus Hotel Eastbourne

Beachside hotel walking distance from Eastbourne Heritage Centre
Best Western Plus Citrus Hotel Eastbourne offers 50 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Stay in one of 50 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service. Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Best Western Plus Citrus Hotel Eastbourne has a restaurant on site.
Room service is available.

Languages

Afrikaans, Danish, English, French, German, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (GBP 2 per day)
  • Street parking available
  • Self parking on site (GBP 2 per day)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: GBP 7 for adults and GBP 7 for children
  • A coffee shop/cafe
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • On the beach
  • On the waterfront

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 1-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 7 for adults and GBP 7 for children
  • Self parking fee: GBP 2 per day
  • Nearby parking fee: GBP 2 per day (328 ft away)
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and window guards

Property is also known as

Big Sleep Eastbourne
Big Sleep Hotel Eastbourne
Eastbourne Big Sleep
Hotel Big Sleep Eastbourne
Big Sleep Hotel Eastbourne Compass Hospitality
Big Sleep Eastbourne Compass Hospitality
Best Plus Citrus Eastbourne
Citrus Hotel Eastbourne by Compass Hospitality
Best Western Plus Citrus Hotel Eastbourne Hotel
Best Western Plus Citrus Hotel Eastbourne Eastbourne
Best Western Plus Citrus Hotel Eastbourne Hotel Eastbourne

Reviews

7.6

Good

Rating 10 - Excellent. 135 out of 503 reviews" "
Rating 8 - Good. 205 out of 503 reviews" "
Rating 6 - Okay. 102 out of 503 reviews" "
Rating 4 - Poor. 36 out of 503 reviews" "
Rating 2 - Terrible. 25 out of 503 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Stephen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Bea

Stayed 1 night in May 2024

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Hannah

Traveled with family
Liked: Cleanliness, staff & service
This hotel is in a great location for the beach and the Towner gallery (1 min walk!) The staff were so friendly and helpful. We found it a really cost effective option for a quick and easy one night stay in Eastbourne.
Stayed 1 night in May 2024

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
A lovely hotel in a very good position. There's been quite a bit of renovation which is continuing. The staff were amazing, so helpful & polite. The room was huge. Hoping to go back later in the year tho I will take my own pillow as theirs were very uncomfortable.
Stayed 1 night in May 2024

10/10 Excellent

Claire

Stayed 1 night in May 2024

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were one of the most welcoming we've ever experienced in a hotel.Leanne was a gem & couldn't offer enough help.Ashley was a very helpful & chirpy Duty Mgr.Louis was a Mgr who turned his hand to anything that needed to be done in the hotel & really cared about staff & guests.Our room very clean & the bed extremely comfortable.We were given a sea view on the side of the hotel.Some suggestions that I discussed with hotel staff were:need for bedside lights & more than 2 plug sockets.Internet connection in room was very sketchy but strong in reception.Self-service continental breakfast was more than adequate.Choice of cereals,fruits,yoghurt,freshly warmed pastries,toast & spreads.Wide choice of coffees from a machine & a choice of teas.Plenty of seating available.There is an elevator. Considering we stayed during a busy Bank Holiday weekend,we still managed to find a parking space every day.Street parking outside the hotel is free 6pm to 8am.The hotel provided parking vouchers for 3 hours parking at a cost of £2.20 per 3 hours outside of these times (subject to number of tickets allocated to the hotel by the council).Unfortunately,the council had not provided enough vouchers to cover the holiday weekend.Although not their fault,the hotel was very apologetic.If vouchers are unavailable,parking is payable via a phone app at a higher cost,although cheaper than areas closer to the pier/town(about 10-15 min walk).Free road parking is available in streets away from seafront.
Stayed 4 nights in May 2024

8/10 Good

Francesca

Traveled with group
No-frills, decent price
We had a pleasant stay. The hotel is near the seafront and pier and close to the bus route and train station. The staff were very friendly and happy to help— especially Leanne. The room was clean and functional. A minor thing: the door wasn’t sealed top to bottom meaning we had some light and sound from the corridor. I had earplugs so it wasn’t a big bother, but it might bother you if you’re a very light sleeper. The breakfast was fine, toast and spreads, cereals, yoghurt etc. considering everything, it was a decently-priced no-frills stay!
Stayed 1 night in May 2024

2/10 Terrible

Not Provided

Business traveler, Traveled with partner
My main issue that there was no season ticket and one of reasons . I picked this hotel because of parking . The room had no ventilation and pillows were rubbish !
Stayed 1 night in May 2024

8/10 Good

John

Traveled with family
Liked: Staff & service
We stayed here as a family and had a family suite. Room was very large and clean. Our bathroom had no extractor fan and being a basement level room had no windows. This made the condensation bad and smell of damp linger. Nice to have a powerful hot shower though. Generally the hotel showing some signs of wear and tear but overall a happy stay from us.
Stayed 1 night in Apr 2024

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Katharine

Traveled with partner
Liked: Cleanliness, staff & service
The Hotel was a good price compared to others in the area and it was cleaan and convenient.
Stayed 1 night in Apr 2024

10/10 Excellent

Enid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff brilliant ,room clean and updated.would like lamp on bedside table,and cooked breakfast
Stayed 1 night in Mar 2024

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely hotel,staff very helpful,gorgeous double room,plenty of room really comfortable bed
Stayed 1 night in Mar 2024

4/10 Poor

Alina

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no hot water in our room. Property is in need of some updates. You’re better off getting breakfast somewhere else.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Olha

Stayed 1 night in Mar 2024

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Disappointment
First visit in a long while. Hotel's alleged "refit" clearly didn't extend to elevator or reception area. PLUSES - The room was terrific - I was quite taken aback by how big, comfortable and well-equipped it was. (Bathroom impressive too - at first). MINUSES - Shower in need of descaling: water flow impeded and misdirected. Another problem - breakfast. No small plates, no milk for cereal - unless requested! And despite the asking price, cooked breakfasts were not provided. (An e-mail message, which I'd overlooked, indicated that all this was "as per safety guideline" - implying the so-called "covid restrictions" were still in place in 2024?)
Stayed 1 night in Mar 2024

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Once was enough
The hotel was care worn and rather shabby, the view was fine and it was possible to see the sea but the window wouldn't quite shut properly and thus the room was cold, the bed was lumpy and the room was very low grade
Stayed 1 night in Nov 2021

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Ivan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
only the name of the hotel is nice. cold rooms, dirty carpet, stewed sink, you have to ask them to turn on the heating, they answer that someone said it was hot. I do not recommend this hotel. I give -3 stars.
Stayed 2 nights in Nov 2021

8/10 Good

Michael

Liked: Staff & service, room comfort
Stayed 7 nights in Nov 2021

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2021

8/10 Good

Stephen

Liked: Staff & service, room comfort
Lovely stay , fab staff
Lovely stay , decoration could do with a revamp Staff very friendly and really helpful nothing to much trouble for them . Very comfortable room will be staying again . With parking was raining didn’t get out on time to scratch off permit and got a parking ticket £25 so beware don’t forget to scratch off parking permit .
Stayed 2 nights in Oct 2021

6/10 Okay

Mohamad feras

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021