I booked a room through online ahead of my stay. When my wife and I arrived, we were told they could not find my reservation and they didn’t have any rooms. After 20 minutes of waiting, the receptionist said she had found a room that we could stay in. Once we arrived at the room, I found that there wasn’t enough water pressure to shower. Informed the front desk before heading to dinner, and they assured me it would be fixed. After returning, the front desk verbally confirmed it had been fixed. Unfortunately, I checked again myself and found there was barely enough hot water to wash our hands. I reported this again the next day, and after they called me on the phone and instructed me to “turn the water on hot for 5 minutes” they agreed to give us a new room but not until that afternoon. When we were finally given a new room, we were surprised to find our that it was very different from our first room—properly upgraded with a nice bathroom and furniture as advertised in the photos online. As it turns out, the room we were given the first night (after they lost our reservation) was old and outdated. Due to their mismanagement with the reservation, they had given us a non functioning room and planned to charge us the same amount. Frustrated, I brought up these concerns with the management at the front desk and they brushed it off as a non-issue. I recommend avoiding this hotel.