4/10 Poor
Madison
Traveled with family and small children
Sep 1, 2024
Disliked: Cleanliness, property conditions & facilities
Because of the photos online, we had high expectations for this hotel.
What we found was a well kept exterior and design concept but rooms with very dated interior that lacked basic maintenance and upkeep.
Our family had a total of three rooms in what appears like the facility's keep or tower.
Our room had the following (believe it was 221 - first door at top of stairs):
• Worn/Filthy/Stained Carpet
• Peeling/Stained Wallpaper
• Rotted Baseboards/Trim
(See Photos)
Note: Family told us their rooms were not much better.
Another issue was that our bed which was two twins pushed together kept separating because it was on wheels, not stationary like most are when in this configuration.
Although an adequately maintained room would not have been unreasonable at the hotel's rate $182 (this amount did not including parking), it was certainly a waste for the condition of the room.
Please know there is not valet or bellman and you may need to take two elevators to get to your second story room.
Not everything was bad, highlights were the restaurant/room service staff which were kind, knowledgeable, and prompt. Food was very good!
Madison
Stayed 1 night in Aug 2024
