Unfortunately the hotel is far from any stars.
First and foremost stained toilet not good at all. Secondly, while the staff at the reception are mostly good, the “night manager” is so rude and you can tell he hates his job as he really doesn't care and you kind of get uncomfortable asking him for anything.
Wifi in the room is absolutely terrible so if you are need to internet better have your own.
Despite being a non smoking hotel, people smoke in the rooms which you can smell throughout the hallways, although the hotel say they will fine people for smoking, what good does it do if you as a non smoker get a headache all the time. Its like they tell people “you will be fined if you smoke” only to collect the fee and no actions at all.
Our last night being there, group of people with small children had come in and they were like 100 people, at least 50 kids were running in the driveway and lobby like a kindergarten and being so loud in the hallways, we called the front desk and probably the same night manager said “oh well we tried we tried and hang up”
Also what kind of hotel doesn't even have complementary water in the room????
We had to ask for a tooth brush every time, i have been in many hotels across many cities ans countries and this is my first experience of facing not having basics things in the room.
Oh by the way we even had upgraded our room to the suite 😩😩😩